Customer Experience Specialist

hace 9 horas


San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

We are seeking a Customer Experience Specialist to welcome and coordinate with our customers during their initial experiences with Tebra. This role is critical in setting the tone for our customer's first interactions with us.

Your Key Responsibilities:

• Provide exceptional customer service by engaging with customers, creating a positive experience, and setting clear expectations regarding timelines, points of contact, and how to receive help.

• Gather requirements, contact information, preferences, value drivers, and other relevant details from customers.

• Identify potential areas of risk if expectations are not aligned and escalate accordingly.

• Answer inbound phone calls from new customers and Account Executives, ensuring timely responses and effective communication.

• Schedule kick-off calls with Onboarding Managers within 4-5 days after partnering with Tebra.

Your Professional Qualifications:

• 1-2 years of customer-facing experience leading or supporting software solution implementations.

• Experience in SaaS environments as a project coordinator or customer success role is an asset.

• Strong analytical skills, project management background, and excellent communication skills are essential.

• Good negotiation, conflict resolution, and influencing skills are necessary for success in this role.

About Us:

Tebra is committed to providing exceptional customer experiences. As a Customer Experience Specialist, you will be instrumental in helping us achieve this goal.



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