Dental Customer Support Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

We are seeking a highly skilled and dedicated customer support specialist to join our team at the Straumann Group.

As a Dental Customer Support Specialist, you will play a vital role in providing exceptional customer service to our dental customers worldwide. This includes answering phone calls, resolving issues, and ensuring that our customers receive the highest level of support possible.

This is a full-time position based in Heredia, Costa Rica. We offer a competitive salary of $35,000 per year, which takes into account the location and the required skills and qualifications.

The ideal candidate will have 1+ years of experience in customer service or support, as well as a high school diploma or equivalent. Fluency in English is a must, and prior dental experience is preferred but not required.

Key responsibilities include:

  • Providing superior customer service over the telephone to our customer base
  • Setting up new accounts and maintaining customer master data in SAP
  • Answering incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional and timely manner
  • Providing basic technical support on all Straumann products
  • Processing orders accurately and efficiently using SAP
  • Problem solving and providing resolution to order and shipping issues
  • Attending and contributing to team and company meetings to stay up-to-date on relevant information

Additional requirements include completing training required for this position, following safety rules and maintaining personal safety and the safety of others, and reading and interpreting training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.

We value diversity and inclusion and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.



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