Dental Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

Job Title: Technical Support Representative

Job Summary:

This position is responsible for delivering exceptional technical support to Straumann Group customers. The ideal candidate will have a passion for helping others and a strong background in technical support.

Key Responsibilities:

- Troubleshoot technical problems and develop solutions for future internal use
- Provide technical support to customers via phone, email, or chat
- Collaborate with internal teams, such as our Regulatory Department, to resolve customer issues
- Develop and maintain knowledge base articles to support internal and customer-facing teams
- Participate in call center operations and meet key performance indicators (KPIs)
- Work collaboratively with cross-functional teams to resolve customer complaints
- Ensure all customer interactions are handled with a high level of professionalism and customer satisfaction
- Stay up-to-date on Straumann Group products and services to provide accurate and effective support

Requirements:

- Associate degree in dental laboratory technology, dental hygiene, or related technical discipline, OR High School Diploma or equivalent with 1+ years of experience in a technical role and 2+ years of experience in technical hardware or software support
- 1+ years of experience in a call center or customer experience management environment
- Excellent communication, problem-solving, and analytical skills
- Ability to multitask and handle multiple customer interactions simultaneously
- Strong attention to detail and ability to maintain accurate records
- Comfortable working in a fast-paced, dynamic environment
- Ability to travel less than 5% both domestically and internationally
- Strong teamwork and collaboration skills



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