Dental Support Specialist
hace 2 meses
Job Title: Technical Support Representative
Job Summary:
This position is responsible for delivering exceptional technical support to Straumann Group customers. The ideal candidate will have a passion for helping others and a strong background in technical support.
Key Responsibilities:
- Troubleshoot technical problems and develop solutions for future internal use
- Provide technical support to customers via phone, email, or chat
- Collaborate with internal teams, such as our Regulatory Department, to resolve customer issues
- Develop and maintain knowledge base articles to support internal and customer-facing teams
- Participate in call center operations and meet key performance indicators (KPIs)
- Work collaboratively with cross-functional teams to resolve customer complaints
- Ensure all customer interactions are handled with a high level of professionalism and customer satisfaction
- Stay up-to-date on Straumann Group products and services to provide accurate and effective support
Requirements:
- Associate degree in dental laboratory technology, dental hygiene, or related technical discipline, OR High School Diploma or equivalent with 1+ years of experience in a technical role and 2+ years of experience in technical hardware or software support
- 1+ years of experience in a call center or customer experience management environment
- Excellent communication, problem-solving, and analytical skills
- Ability to multitask and handle multiple customer interactions simultaneously
- Strong attention to detail and ability to maintain accurate records
- Comfortable working in a fast-paced, dynamic environment
- Ability to travel less than 5% both domestically and internationally
- Strong teamwork and collaboration skills
-
Dental Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob OverviewStraumann Group is a leading provider of innovative dental solutions. We are seeking a skilled Dental Support Specialist to join our team.
-
Dental Support Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are seeking a highly skilled Dental Support Specialist to join our team at the Straumann Group.The successful candidate will be responsible for providing exceptional customer service to dental offices and labs, as well as maintaining accurate customer master data in SAP.Key responsibilities include:Responding to incoming interactions from Straumann,...
-
Dental Education Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann A tiempo completoJob SummaryWe are seeking a highly skilled Dental Education Support Specialist to join our team at Straumann. As a key member of our Education Department, you will play a vital role in providing exceptional education support to our customers.This is a full-time position based in Heredia, Costa Rica, and involves working in a fast-paced environment with...
-
Dental Industry Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are a leading developer of dental implants, clear aligners, and other solutions for the industry.Join our team as a Dental Industry Customer Support Specialist, and help us provide exceptional customer service to our clients. Your primary responsibilities will include:Key Responsibilities:Providing superior customer support over the phone, responding to...
-
Dental Technical Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout UsThe Straumann Group is a leading developer and supplier of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions.We empower our employees to perform, make an impact, question the status quo, drive change, and stay ahead of the competition. Our innovative...
-
Dental Implant Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupStraumann Group is a leading innovator in esthetic dentistry and beyond. We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for tooth replacement and restoration solutions.Job OverviewAs a Customer Service Representative, you will play a crucial role in empowering...
-
Dental Prosthetics Design Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Createch A tiempo completoWe are seeking an experienced Dental Prosthetics Design Specialist to join our team at Createch in Heredia, Costa Rica.This is a full-time position with minimal travel required (0-10% of the time).As a Dental Prosthetics Design Specialist, you will be responsible for designing patient-specific diagnostic wax-ups, temporary and final restorations, surgical...
-
Dental Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**About Us**Straumann Group is a leading innovator in the field of esthetic dentistry, with a rich history dating back to 1974. Our mission is to empower our employees to make an impact, question the status quo, and drive change.We develop and manufacture a wide range of products, including dental implants, clear aligners, instruments, CADCAM prosthetics,...
-
Dental Support Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob DescriptionWe are seeking an experienced Technical Support Supervisor to join our team at Straumann Group. As a key member of our technical support team, you will oversee the readiness of our support representatives to serve customers, participate in cross-functional meetings, and ensure adherence to documented processes.Responsibilities:Oversee the...
-
Dental Implant Customer Service Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are a leading provider of innovative dental implant solutions, and we're seeking a skilled customer service professional to join our team. As a Dental Implant Customer Service Specialist, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction with our products and services.Job OverviewThe Straumann...
-
Dental Implant Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupWe are a leading company in the development, manufacture and supply of dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.Our goal is to empower our employees to perform and make an impact, to question the...
-
Technical Support Representative
hace 4 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are seeking a highly skilled Technical Support Representative to join our team at Straumann Group. The successful candidate will be responsible for providing exceptional technical support to customers, troubleshooting issues, and developing solutions.As a Technical Support Representative, you will work closely with our 3rd party vendors' technical support...
-
Dental Customer Service Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout UsStraumann Group is a leading company in the field of esthetic dentistry, tooth replacement and restoration solutions. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition.We deliver innovation based on evidence. This is part of our employer culture as well as an...
-
Customer Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...
-
Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.Role OverviewWe are seeking a Customer Support Specialist to join our EDQ...
-
IT Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're passionate about innovation, with 23,000 people operating across 44 countries, investing in new technologies and talented people to help clients maximize...
-
Claims Support Operations Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a Claims Support Operations Specialist to join our team at Experian Health.Job OverviewThe Claims Support Operations Specialist will provide support to both Claims and Remit Clearinghouses, working closely with software development teams, customer support, enrollment, and payer services teams to monitor file activity and...
-
Dental Industry Professional
hace 3 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob SummaryWe are a leading manufacturer of dental implants, clear aligners, and other innovative solutions for esthetic dentistry and tooth replacement. Our team is passionate about empowering employees to drive change and deliver innovation.This role involves providing exceptional customer service to dental offices and labs, setting up new accounts in SAP,...
-
Technical Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Costa Rica. As a key member of our technical support center, you will provide expert-level technical support to thousands of external clients and directly support 11 strategic clients.Responsibilities:Diagnose and resolve complex technical issues related to...