Dental Industry Professional
hace 3 semanas
We are a leading manufacturer of dental implants, clear aligners, and other innovative solutions for esthetic dentistry and tooth replacement. Our team is passionate about empowering employees to drive change and deliver innovation.
This role involves providing exceptional customer service to dental offices and labs, setting up new accounts in SAP, and processing orders accurately and efficiently. You will also be responsible for troubleshooting order and shipping issues, attending team meetings, and maintaining personal and team safety.
Responsibilities:- Deliver superior customer service over the phone, resolving queries and concerns in a timely manner.
- Maintain accurate customer master data in SAP, ensuring seamless account management.
- Process orders promptly and efficiently using SAP, minimizing delays and errors.
- Provide basic technical support on all Straumann products, helping customers achieve optimal results.
- Solve problems and provide resolutions to order and shipping issues, ensuring customer satisfaction.
- Participate in team meetings and contribute to company-wide discussions, sharing knowledge and ideas.
- Maintain a safe working environment, adhering to company policies and procedures.
- 1+ years of experience in customer service or support, preferably in the dental industry.
- High School diploma or equivalent, with excellent communication skills and a strong ability to learn.
- Fluent English language skills, with a strong focus on written and verbal communication.
- Prior dental experience an asset, with a proven track record of delivering exceptional customer service.
- Bachelor's degree in a related field, such as business administration or marketing.
- Full-time employment, with opportunities for career growth and professional development.
- Based in Heredia, Costa Rica, with occasional travel required (0-10% of the time).
Estimated salary: $55,000 - $65,000 per year, depending on experience and qualifications. Straumann Group offers a competitive compensation package, including benefits and opportunities for advancement. If you are a motivated and dedicated professional looking to join a dynamic team, please apply.
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