Dental Customer Service Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
About Us

Straumann Group is a leading company in the field of esthetic dentistry, tooth replacement and restoration solutions. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition.

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful 'can-do' attitude.

Job Summary

This position is responsible for providing superior customer service over the telephone to our customer base including dental offices and dental labs.

The successful candidate will set up new accounts and maintain customer master data in SAP, answer incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner, and provide basic technical support on all Straumann products.

The ideal candidate will process orders accurately and efficiently using SAP, problem solve and provide resolution to order and shipping issues, accomplish weekly productivity, efficiency, and satisfaction goals, attend and contribute to team and company meetings, and follow safety rules and maintain personal safety and the safety of others.

Responsibilities:
  • Provides superior customer service over the telephone to our customer base including dental offices and dental labs
  • Sets up new accounts and maintains customer master data in SAP
  • Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner
  • Provides basic technical support on all Straumann products
  • Processes orders accurately and efficiently using SAP
  • Problem solves and provides resolution to order and shipping issues
  • Accomplishes weekly productivity, efficiency, and satisfaction goals
  • Attends and contributes to team and company meetings
Requirements:
  • 1+ years of experience providing customer services or support
  • High School diploma or equivalent
  • Fluent in English and French
Preferred Qualifications:
  • Prior dental experience
  • Ability to work in a fast-paced, team environment
  • Strong interpersonal and written communication skills
  • Excellent customer service skills
  • Prior sales experience
  • Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint
Compensation:

Estimated salary: $45,000 - $65,000 per year



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