Customer Service Expert: Order Management Specialist
hace 1 mes
Job Title: Customer Service Expert: Order Management Specialist
">About the Role:
Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, seeks an experienced Customer Service Expert to support the Advanced Materials Division in San Jose, Costa Rica. This role will report to the Customer Service Manager.
Key Responsibilities:
- Manage day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with integrity and trust.
- Perform all job duties by following required company processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry, and data maintenance.
- Have good working product knowledge and may suggest alternate or compatible products to customers as needed.
- Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
- Have ownership of a streamlined process such as returns or master data management as required.
- Provide regular feedback and proactive communication to the customer and/or sales representatives regarding the status of the accounts.
- Manage order blocks working closely with other functions such as Finance/Credit, Supply Chain Planning, and Logistics.
- Contribute to attaining and improving customer services metrics and key performance indicators such as time to enter orders, order confirmation time, number of orders and line items, order changes and cancellations, and others defined by the group.
Requirements:
- Bachelor's degree preferable in a quantitative field (business, economics, logistics, foreign trade, finance, engineering, etc.). Degree can be substituted by 5+ years of overall experience, with previous experience in customer service.
- Strong problem-solving skills, analytical thinking, and attention to detail.
- Excellent communication and interpersonal skills, with ability to build strong relationships with internal and external stakeholders.
What We Offer:
- An estimated annual salary of $65,000-$80,000 based on experience and qualifications.
- A dynamic and supportive work environment with opportunities for growth and development.
- A comprehensive benefits package, including medical, dental, and vision coverage, retirement plan, and paid time off.
Why Join Us:
Huntsman is a publicly traded company with a strong commitment to innovation, sustainability, and social responsibility. Our team members are passionate about making a positive impact and contributing to the success of our organization. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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