Customer Service Knowledge Transfer Specialist
hace 1 mes
Bosch Group is seeking a skilled Customer Service Knowledge Transfer Specialist
We are committed to delivering exceptional customer experiences through comprehensive product knowledge and support.
About the Role- Provide top-notch customer service via phone, ensuring vehicle owners receive expert assistance and guidance on our products.
- Stay up-to-date with product changes and enhancements, leveraging this expertise to assist agents in resolving customer queries efficiently.
- Support training initiatives and conduct quality assurance activities to optimize team performance.
- Identify opportunities for process improvements, collaborating closely with management to implement positive changes that enhance workforce productivity.
- A high school diploma or equivalent is required; 2+ years of experience in customer-facing roles is also necessary.
- Strong bilingual proficiency in Spanish and English is essential for effective communication with customers.
- Superior communication skills and the ability to work collaboratively within a dynamic team environment are crucial.
- Multitasking in fast-paced environments is also a must.
We offer a competitive salary range between $60,000-$80,000 per annum, commensurate with experience and location. Benefits include opportunities for career growth, professional development, and a supportive work environment.
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