Customer Service Representative

hace 3 semanas


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

As a payment specialist in our customer service team, you will be responsible for resolving outstanding payments and ensuring timely collections. This role requires strong communication skills, empathy, and the ability to connect with customers on a personal level.

We are seeking an individual who is detail-oriented, organized, and able to multitask in a fast-paced environment. Your goal will be to resolve customer inquiries and issues efficiently, while also meeting or exceeding performance targets.

Key Responsibilities:

  • Negotiate payment plans and arrangements with customers
  • Review account status and information to understand customer needs
  • Communicate with customers via phone, email, and other channels
  • Manage and resolve customer complaints and concerns
  • Maintain accurate records and reports of customer interactions

Requirements:

  • Previous experience in customer service or collections preferred
  • English proficiency (CEFR B2 / 85% or better)
  • High school education or equivalent required

About You:

  • You have excellent communication and interpersonal skills
  • You are able to work in a team environment and contribute to team goals
  • You are detail-oriented and able to prioritize tasks effectively
  • You have a strong desire to learn and grow in your career

Why Work with Us:

  • A competitive first-month salary of $900 USD, increasing to $950 USD after the first month
  • A monthly bonus of up to $300 USD, based on performance
  • Birthday off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Free transportation
  • Annual merit increase
  • Dental Benefit
  • SmartFit Partnership
  • Employee Discount Hub
  • Free parking for all employees
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company

About Our Company:

We are Bill Gosling Outsourcing, a leading provider of customer service solutions. We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.

Career Opportunities:

We offer a range of career opportunities in customer service, with various shifts and full-time hours available in our state-of-the-art call center. If you're looking for a challenging and rewarding role, we encourage you to apply.



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