Customer Service Representative
hace 2 meses
As a Customer Service Representative at Bill Gosling Outsourcing, you will be responsible for making outbound and taking inbound calls to arrange payment with customers who are 1 to 5 months late on their bills. You will also negotiate payment terms and arrangements if applicable, review account status and information to understand the customer's inquiry or need, and overcome consumer objections.
Additionally, you will engage with customers on all inbound and outbound calls, emails, and other channels of communication to update customer account information. Your goal will be to resolve customer issues in a timely and professional manner.
Requirements for this role include previous experience in Customer Service, English Proficiency of CEFR B2 / 85% or better, and successful completion of high school education. If you have a passion for talking to people on the phone, excellent listening and communication skills, and a strong negotiation ability, we encourage you to apply.
About You
- Enjoy talking to people on the phone and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- Strong negotiation ability to persuade customers to make payments
- A desire to grow and drive your career forward
Why work with us?
- Competitive salary with the potential to earn up to $300 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Free transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in a beautiful and modern call center in La Ribera de Belén, Heredia, beside the Marriott Hotel.
CHECK US OUT
Follow us on social media to learn more about our company culture and job opportunities.
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