Customer Service Representative I
hace 3 semanas
Key Responsibilities:
Project a professional company image through phone interaction, providing exceptional customer service.
Key Tasks Include:
- Answer phones to respond to customer inquiries, resolve issues, and take orders.
- Sell products and services to customers, processing orders in the computer system.
- Provide customers with product and service information, identifying and resolving their concerns.
- Upsell products and services to customers, promoting company offerings.
- Transfer customer calls to appropriate staff members, ensuring timely resolution.
- Document and track customer interactions, maintaining accurate records.
Additional Responsibilities:
Assist junior representatives with issue resolution, recognizing and documenting trends in customer calls. Ensure consistent and professional communication with customers, maintaining a positive company image.
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