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Customer Service Representative
hace 1 mes
Job Title: Customer Service Representative - Connected Drive Expert
About the Role:
The Bosch Group is seeking a skilled and customer-focused CUSTOMER SERVICE REPRESENTATIVE to join our team as a Connected Drive Expert. In this role, you will be responsible for delivering exceptional customer service to vehicle owners, ensuring their Connected Drive experience is seamless and hassle-free.
Key Responsibilities:
- Provide World-Class Customer Service: Respond to incoming calls and resolve issues promptly, providing solutions that meet or exceed customer expectations.
- Support Vehicle Owners: Assist with Connected Drive topics, such as remote unlock, app purchases, and account setup, ensuring customers have a smooth and convenient experience.
- Collaborate with Colleagues: Work closely with colleagues and managers to achieve team goals and objectives, fostering a positive and supportive work environment.
- Continuously Improve Processes: Identify areas for improvement and suggest enhancements to existing processes, ensuring the delivery of exceptional customer service.
Requirements:
- High School Diploma: A high school diploma or equivalent is required for this role.
- Call Center Experience: 0-2 years of call center experience, with a strong background in customer service.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Customer Service Orientation: A customer service orientation, with a focus on delivering world-class service to vehicle owners.
- Multitasking and Empathy: Strong multitasking and situation-specific empathy, with the ability to handle multiple customer interactions simultaneously.
- Organizational Skills: Strong organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- English Proficiency: English proficiency (B2+ or C1 level), with the ability to communicate effectively with customers and colleagues.
Salary Information:
The estimated salary for this role is $45,000-$65,000 per year, depending on location and experience.
