Customer Service Representative

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Customer Service Representative Role Overview

Experian is a global tech company and leader in data and analytics. We're seeking a skilled Customer Service Representative to join our team and provide exceptional customer experience.

Key Responsibilities:

  1. Deliver outstanding customer service through active listening and strong communication skills.
  2. Provide excellent support during phone coverage and diagnose, research, and resolve moderate problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, and intranet access requests.
  3. Coordinate client requests and service needs with internal departments to ensure client requirements are met.

Requirements:

  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years of advanced customer service experience.
  • Excellent English written and oral communication skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills.
  • Excel Intermediate.
  • Ability to handle multiple tasks and priorities.

Benefits:

  • Flexible benefits to fit individual lifestyles.
  • Medical, life, and dental insurance.
  • Asociación Solidarista.
  • Flex Work/Work from home.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.

About Experian:

Experian is an Equal Opportunity and Affirmative Action employer. We celebrate our people's uniqueness and focus on what truly matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering.



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