Customer Service Representative

hace 2 meses


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

Join Our Team as a Customer Service Representative

The ideal candidate will have at least 1 year of contact center experience, with a strong background in customer service and a proven track record of resolving complex issues.

Key Responsibilities:

  • Handle inbound calls and tickets from clients and sales representatives
  • Assist retailers with inquiries related to contracts, payments, and products
  • Analyze and handle situations that may arise, different from the work routine
  • Improve processes to provide a more effective customer service

Requirements:

  • C1 English Level
  • Intermediate use of Microsoft Office programs
  • Well-developed prioritization and time management skills while working under pressure

What We Offer:

  • A dynamic and diverse work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

At BAT, we are committed to our Purpose of crafting A Better Tomorrow. This is what drives our people and our passion for innovation. Come be a part of this journey and make a difference in your career



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