Dental Customer Service Representative

hace 1 mes


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

About the Role

We are seeking a highly skilled Dental Customer Service Representative to join our team at Straumann Group.

Job Summary

The successful candidate will be responsible for providing superior customer service over the telephone to dental offices and labs, setting up new accounts, answering customer interactions, providing technical support, and processing orders using SAP. Additionally, they will problem-solve and resolve order and shipping issues in a timely manner.

Key Responsibilities:

  • Set up new accounts and maintain customer master data in SAP.
  • Answer incoming interactions from customers in a professional manner.
  • Provide basic technical support on all Straumann products.
  • Process orders accurately and efficiently using SAP.
  • Problem solve and provide resolution to order and shipping issues.

Requirements

To succeed in this role, you will need:

  • 1+ years of experience providing customer services or support.
  • A High School diploma or equivalent.
  • Fluency in French and English.

Preferred Qualifications

We welcome applicants with:

  • Prior dental experience.
  • An ability to work in a fast-paced, team environment.
  • Strong interpersonal and written communication skills.
  • Excellent customer service skills.
  • An ability to read and interpret training documents, safety rules, and procedural documents in English.

Work Environment

This role is based primarily in an office environment with a quiet to moderate noise level.

Compensation Package

We offer a competitive salary of $60,000 per year, commensurate with experience.

EEO Statement

Straumann Group is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.



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