Dental Implant Service Representative
hace 2 meses
**Transforming Dentistry through Exceptional Service**
We are seeking a highly motivated and detail-oriented Customer Experience Expert to join our Straumann Group team.
As a key member of our team, you will be responsible for delivering exceptional service to our providers, ensuring their ClearCorrect accounts are managed efficiently, and providing insights to help them achieve the best possible experience.
Key responsibilities include:
- Reaching out to providers and account representatives to handle issues and provide support
- Tracking communication, changes to providers' cases, and issues via various tools and software
- Continually increasing knowledge of orthodontics, industry trends, and company processes
- Accomplishing weekly productivity, efficiency, and satisfaction goals
- Working collaboratively with cross-functional teams and departments to ensure a world-class provider experience
**Physical Attributes:**
This role requires the ability to type on a computer keyboard, use a computer mouse and monitor for up to 8 hours at a time, and sit at a desk for approximately 8 hours per day while using a computer and phone.
**Work Environment:**
Work is performed primarily in an office environment with a quiet to moderate noise level.
**Minimum Qualifications:**
1+ years of experience providing customer services or support, high school diploma or equivalent, and fluency in English.
**Preferred Qualifications:**
Ability to work in a fast-paced team environment, strong interpersonal and written communication skills, basic computer skills including PC, Microsoft Office, and ability to read and interpret training documents, safety rules, and procedural documents in English.
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