Customer Service Team Leader

hace 1 mes


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Straumann Group.

As a key member of our Shared Services department, you will be responsible for managing and developing a local Customer Service Team to deliver exceptional customer service to our internal and external customers.

Key Responsibilities:

  • Manage and supervise a team of customer service staff
  • Ensure staff understand and adhere to company policies and procedures
  • Provide effective leadership and clear direction to staff with accurate and timely feedback on employee issues and performance
  • Plan and assign tasks, monitor workflow in the day-to-day operation
  • Responsible for training and development of staff members on processes and procedures within the department
  • Conduct regular performance evaluations for assigned representatives
  • Foster a positive and professional work environment

Requirements:

  • Bachelor's degree in business administration or a related field
  • 3+ years of experience in supervising roles
  • 5+ years of progressive experience in Shared Services with exposure in multiple areas of operations/functions such as Call Center
  • Fluent in English (French is a plus)

What We Offer:

  • A competitive salary of $85,000 per annum
  • The opportunity to work with a leading dental implant company
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

About Us:

Straumann Group is a leading dental implant company that develops, manufactures, and supplies dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for use in esthetic dentistry, tooth replacement, and restoration solutions. Our company values innovation, employee empowerment, and customer satisfaction.



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