Dental Implant Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
About Straumann Group

Straumann Group is a leading innovator in esthetic dentistry and beyond. We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for tooth replacement and restoration solutions.

Job Overview

As a Customer Service Representative, you will play a crucial role in empowering employees to perform, questioning the status quo, and driving innovation within our company.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing superior customer service over the phone to dental offices and labs, ensuring timely and professional interactions.
  • Setting up new accounts and maintaining customer data in SAP, guaranteeing accuracy and efficiency.
  • Processing orders accurately using SAP, resolving order and shipping issues, and meeting productivity goals.
  • Attending team and company meetings, adhering to safety rules, and maintaining personal and team safety.
  • Reading and interpreting training documents and safety rules, completing required training, and staying updated on company policies.
Requirements

To be considered for this role, applicants must possess:

  • A minimum of 1+ years of customer service or support experience.
  • A High School diploma or equivalent.
  • Fluency in English.
Preferred Qualifications

Candidates with prior dental experience, strong interpersonal and written communication skills, excellent customer service skills, and basic computer skills (including PC and Microsoft Office) are highly desirable.

Estimated Salary

The estimated annual salary for this position is approximately $55,000 - $65,000 depending on location and qualifications.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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