Dental Support Specialist
hace 1 mes
**About Us**
Straumann Group is a leading innovator in the field of esthetic dentistry, with a rich history dating back to 1974. Our mission is to empower our employees to make an impact, question the status quo, and drive change.
We develop and manufacture a wide range of products, including dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials. Our goal is to provide innovative solutions that help our customers achieve optimal results.
As a team player, you will contribute to our success by providing exceptional customer service, processing orders accurately, and resolving issues efficiently. Your strong communication skills, ability to work in a fast-paced environment, and passion for making a difference will make you a valuable asset to our team.
**Job Summary**
This role is responsible for providing top-notch customer support, setting up new accounts, and maintaining customer master data in SAP. You will be the primary point of contact for Straumann, Neodent, and ClearCorrect customers, responding to their inquiries in a timely and professional manner.
**Key Responsibilities**
* Provide superior customer service over the phone, addressing customer concerns and resolving issues efficiently
* Set up new accounts and maintain customer master data in SAP
* Answer incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional and timely manner
* Offer basic technical support on all Straumann products
* Process orders accurately and efficiently using SAP
* Resolve order and shipping issues through effective problem-solving skills
* Meet weekly productivity, efficiency, and satisfaction goals
* Attend team and company meetings to stay updated on relevant information
* Follow safety rules and maintain personal and others' safety, including a clean workspace
* Read and interpret training documents, safety rules, operating manuals, maintenance instructions, and procedural documents
* Complete required training for this position
* Perform other duties as assigned by management
**Requirements**
* 1+ year of experience in customer service or support
* High school diploma or equivalent
* Fluency in English (additional languages are a plus)
* Strong interpersonal and written communication skills
* Excellent customer service skills
* Ability to work in a fast-paced team environment
* Basic computer skills, including PC, Microsoft Office (Word, Excel, PowerPoint)
* Ability to read and interpret training documents, safety rules, and procedural documents in English
* Ability to speak with and deal with a wide variety of customers and provide positive solutions
* Demonstrated ability to work in a fast-paced team environment and collaborate well with others
**Compensation Package**
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on location and experience, as well as additional benefits such as health insurance, retirement plan, and opportunities for growth and development.
**Location**
Heredia, Costa Rica
**Travel Percentage**
0-10%
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