Dental Support Specialist
hace 2 días
**About Us**
Straumann Group is a leading innovator in the field of esthetic dentistry, with a rich history dating back to 1974. Our mission is to empower our employees to make an impact, question the status quo, and drive change.
We develop and manufacture a wide range of products, including dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials. Our goal is to provide innovative solutions that help our customers achieve optimal results.
As a team player, you will contribute to our success by providing exceptional customer service, processing orders accurately, and resolving issues efficiently. Your strong communication skills, ability to work in a fast-paced environment, and passion for making a difference will make you a valuable asset to our team.
**Job Summary**
This role is responsible for providing top-notch customer support, setting up new accounts, and maintaining customer master data in SAP. You will be the primary point of contact for Straumann, Neodent, and ClearCorrect customers, responding to their inquiries in a timely and professional manner.
**Key Responsibilities**
* Provide superior customer service over the phone, addressing customer concerns and resolving issues efficiently
* Set up new accounts and maintain customer master data in SAP
* Answer incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional and timely manner
* Offer basic technical support on all Straumann products
* Process orders accurately and efficiently using SAP
* Resolve order and shipping issues through effective problem-solving skills
* Meet weekly productivity, efficiency, and satisfaction goals
* Attend team and company meetings to stay updated on relevant information
* Follow safety rules and maintain personal and others' safety, including a clean workspace
* Read and interpret training documents, safety rules, operating manuals, maintenance instructions, and procedural documents
* Complete required training for this position
* Perform other duties as assigned by management
**Requirements**
* 1+ year of experience in customer service or support
* High school diploma or equivalent
* Fluency in English (additional languages are a plus)
* Strong interpersonal and written communication skills
* Excellent customer service skills
* Ability to work in a fast-paced team environment
* Basic computer skills, including PC, Microsoft Office (Word, Excel, PowerPoint)
* Ability to read and interpret training documents, safety rules, and procedural documents in English
* Ability to speak with and deal with a wide variety of customers and provide positive solutions
* Demonstrated ability to work in a fast-paced team environment and collaborate well with others
**Compensation Package**
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on location and experience, as well as additional benefits such as health insurance, retirement plan, and opportunities for growth and development.
**Location**
Heredia, Costa Rica
**Travel Percentage**
0-10%
-
Dental Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob OverviewStraumann Group is a leading provider of innovative dental solutions. We are seeking a skilled Dental Support Specialist to join our team.
-
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob Title: Customer Support Specialist for Dental HealthcareThis role supports customers by answering technical questions and processing orders via various channels. As a customer support specialist, you will work in a busy and complex dental healthcare market to provide superior service.Key Responsibilities:Provide excellent customer service over the phone...
-
Dental Education Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann A tiempo completoJob SummaryWe are seeking a highly skilled Dental Education Support Specialist to join our team at Straumann. As a key member of our Education Department, you will play a vital role in providing exceptional education support to our customers.This is a full-time position based in Heredia, Costa Rica, and involves working in a fast-paced environment with...
-
Dental Industry Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are a leading developer of dental implants, clear aligners, and other solutions for the industry.Join our team as a Dental Industry Customer Support Specialist, and help us provide exceptional customer service to our clients. Your primary responsibilities will include:Key Responsibilities:Providing superior customer support over the phone, responding to...
-
Dental Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob Title: Technical Support RepresentativeJob Summary:This position is responsible for delivering exceptional technical support to Straumann Group customers. The ideal candidate will have a passion for helping others and a strong background in technical support. Key Responsibilities:- Troubleshoot technical problems and develop solutions for future internal...
-
Dental Technical Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout UsThe Straumann Group is a leading developer and supplier of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions.We empower our employees to perform, make an impact, question the status quo, drive change, and stay ahead of the competition. Our innovative...
-
Dental Implant Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupStraumann Group is a leading innovator in esthetic dentistry and beyond. We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for tooth replacement and restoration solutions.Job OverviewAs a Customer Service Representative, you will play a crucial role in empowering...
-
Dental Implant Customer Service Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are a leading provider of innovative dental implant solutions, and we're seeking a skilled customer service professional to join our team. As a Dental Implant Customer Service Specialist, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction with our products and services.Job OverviewThe Straumann...
-
Dental Customer Service Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout UsStraumann Group is a leading company in the field of esthetic dentistry, tooth replacement and restoration solutions. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition.We deliver innovation based on evidence. This is part of our employer culture as well as an...
-
Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Experian. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, email, and other communication channels.Key ResponsibilitiesProvide first and second-level technical support to resolve client...
-
Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a Customer Support Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.Job DescriptionAbout the Role:As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries,...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...
-
Customer Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.Role OverviewWe are seeking a Customer Support Specialist to join our EDQ...
-
IT Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're passionate about innovation, with 23,000 people operating across 44 countries, investing in new technologies and talented people to help clients maximize...
-
Dental Industry Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob SummaryWe are a leading manufacturer of dental implants, clear aligners, and other innovative solutions for esthetic dentistry and tooth replacement. Our team is passionate about empowering employees to drive change and deliver innovation.This role involves providing exceptional customer service to dental offices and labs, setting up new accounts in SAP,...
-
Claims Support Operations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a Claims Support Operations Specialist to join our team at Experian Health.Job OverviewThe Claims Support Operations Specialist will provide support to both Claims and Remit Clearinghouses, working closely with software development teams, customer support, enrollment, and payer services teams to monitor file activity and...
-
Technical Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Costa Rica. As a key member of our technical support center, you will provide expert-level technical support to thousands of external clients and directly support 11 strategic clients.Responsibilities:Diagnose and resolve complex technical issues related to...
-
IT Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoCompany OverviewCiti is a leading global bank dedicated to serving clients and communities across 160 countries. Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team in Applications Support. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies, working...
-
Dental Implant Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoTransforming Dentistry TogetherWe're a global leader in providing innovative dental solutions, empowering our team members to drive change and stay ahead of the competition.As a key member of our team, you'll be responsible for creating high-quality treatment plans and digital setups using our cutting-edge CAD software.With a strong background in dental...