Operations Support Specialist
hace 24 horas
**Overview:**
Citi is a leading global bank, and we are seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our financial systems.
**Job Description:**
In this role, you will be responsible for providing timely and accurate support to our Finance departments on encountered system failures. You will also be required to follow up with technology partners and customers on file feeds SLA breaches, as well as act as a maker and/or checker on process scheduling in the system based on processes calendar. Additionally, you will be responsible for maintaining processes calendars and keeping activities updated on a timely manner.
**Key Responsibilities:**
- Inform Finance departments on encountered system failures
- Follow up with technology partners and customers on file feeds SLA breaches
- Act as a maker and/or checker on process scheduling
- Maintain processes calendars and keep activities updated
**Qualifications and Skills:**
To succeed in this role, you will need to have up to 2 years of relevant experience in operations or systems management. You should also be proficient in Microsoft Office, primarily Excel, and have the ability to interact with technology teams and users. Additionally, you should be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Self-motivation and detail-oriented skills are essential, as well as proven organization and time management skills. Demonstrated problem-solving and decision-making skills are also necessary, along with clear and concise written and verbal communication skills.
**Education and Certifications:**
A Bachelor's degree/University degree in computer science or related field is required. Intermediate/advanced English language proficiency is also necessary. Knowledge of UFS is optional.
**Salary and Benefits:**
The estimated salary for this position is $60,000-$80,000 per year, depending on experience. Citi offers a competitive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
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