Operations Support Specialist

hace 17 horas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About the Role:

Auxis is a leading provider of business process outsourcing solutions, and we are seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing exceptional customer service to Auxis clients by managing incident and request queues, escalating unresolved queries, and utilizing excellent communication skills to exceed customers' expectations.

Key Responsibilities:

  • Perform incident and request queue management for Auxis clients, assigning tickets as appropriate
  • Provide first-level contact, convey resolutions to customer issues, and follow up
  • Properly escalate unresolved queries to the next level of support
  • Utilize excellent customer service skills to exceed customers' expectations
  • Ensure proper recording, documentation, and closure
  • Recommend procedure modifications or improvements
  • Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users

Requirements:

  • English - Spanish language proficiency (oral and written, 85% or higher)
  • No experience or at least 1 year of technical support experience; knowledge/training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library)
  • The resource will adjust its schedule based on account needs (Monday to Friday from 11 am to 8 pm EST)
  • High school diploma
  • Must possess excellent communication skills and involvement
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred
  • Good presentation and polite, tactful, and friendly character

Benefits:

  • Competitive salary: $45,000 - $55,000 per annum, depending on experience
  • Opportunities for career growth and professional development

Location: This role is based in [location], with the possibility of remote work. We offer a dynamic and supportive work environment that values employee well-being and success.



  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleAt Citi, we are seeking an Operations Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our day-to-day operations.The ideal candidate will have a strong background in operations support and be able to effectively manage multiple tasks and priorities in...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewWe are seeking a skilled Technical Operations Support Specialist to join our team at Citi. This is an exciting opportunity for individuals who enjoy working in operations support and want to contribute to the success of a global financial institution.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Overview:**Citi is a leading global bank, and we are seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our financial systems.**Job Description:**In this role, you will be responsible for providing timely and accurate support to our...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking a highly organized and detail-oriented HR Operations Support Specialist to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.Responsibilities:Support case inquiry management team with case, live agent support and phone.Serve as the...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    At Citi, we are seeking a skilled Operations Support Specialist to join our team. This role will provide daily operations support services including record maintenance, account management, and liaison between operations staff, relationship managers, and clients.Key Responsibilities:Perform business analysis and documentation of client reports and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Amazon Support Services Costa Rica Srl - B20.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a skilled Business Finance Operations Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our finance operations team, you will be responsible for ensuring the smooth operation of our financial processes and providing high-quality support to our business stakeholders.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    This is a role on the Talent and Learning Shared Services team at Citi.The Learning Systems Operations Support Specialist provides intermediate-level support services, including implementation of new tools, upgrade and sprint cycle testing, production support, and cross-border data clearance assistance.The specialist serves as a liaison between operations...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our Infrastructure and Operations team at Auxis. This is a customer-facing role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking an Operations Support Specialist to join its HRSS Operations team. This role will provide operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team.The successful candidate will serve as the liaison between...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    At Citi, we are seeking a highly skilled Senior Operations Support Specialist to join our team. This role is responsible for providing top-notch operations support services, including record maintenance, account management, imaging, and opening accounts in coordination with the Operations - Core Team.About the Role:This position serves as a liaison between...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaWe are a leading provider of financial services, and our mission is to be Earth's most customer-centric company.Job OverviewWe are seeking a highly skilled Financial Operations Specialist to join our team in Costa Rica. The ideal candidate will have 1+ years of post-qualification experience in Finance Operations/Shared...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job SummaryWe are seeking a highly skilled Sales Operations Professional to join our team in the role of Customer Support Specialist. In this position, you will play a critical role in supporting the Sales function by providing internal and customer-facing support related to customer information, revenue recognition, regulations, projects, and other core...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is an equal opportunity and affirmative action employer. We invite all qualified interested applicants to apply for career opportunities.The estimated salary range for this position is between $70,000 - $100,000 per year, depending on location and experience.Job DescriptionAs an HR Operations Support Specialist, you will provide day-to-day operations...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a skilled Financial Operations Specialist to join our team at Amazon Support Services Costa Rica Srl. As an experienced professional in finance operations, you will play a key role in optimizing the payments process and ensuring seamless interactions with vendors.Estimated Salary: $45,000 - $60,000 per yearCompany OverviewAmazon Support...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to support the FOAA team in a fast-paced, team-focused environment. This role is responsible for providing financial expertise and analysis to drive business growth and efficiency.Key ResponsibilitiesFinancial Reporting and Analysis: Perform monthly P&L analysis, develop...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly motivated Digital Marketing Operations Specialist to join our Devices team at Amazon Support Services Costa Rica Srl. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title:Senior Financial Operations SpecialistCompany Overview:Amazon Support Services Costa Rica Srl, a leading provider of financial services, seeks an experienced Senior Financial Operations Specialist to join our Finops Payments Team in Heredia, Costa Rica.Estimated Salary Range:$55,000 - $65,000 per yearJob Description:The successful candidate will...

  • HR Operations Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Job Title: HR Operations SpecialistAbout Us: At Infotree Global Solutions, we are seeking a highly skilled HR Operations Specialist to join our team. The ideal candidate will have a strong background in human resources and experience with recruitment operations.About the Role: As an HR Operations Specialist, you will be responsible for conducting full...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About Sales Operations Specialist RoleThe Sales Operations Specialist will partner closely with sales, marketing and client services to support a variety of initiatives that drive the sales process. This role will focus on improving the performance of a B2B sales organization by ensuring high standards of data quality in Salesforce.Key...