Dental Implant Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

About Straumann Group

We are a leading company in the development, manufacture and supply of dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

Our goal is to empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From our first Dental Implant in 1974 to our latest Digital Solution - we do things differently than others.

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful 'can-do' attitude.

#WeChangeDentistry every day.

Job Summary

This role will be responsible for ensuring key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences. Additionally, this role will involve reviewing patients' treatment in accordance with established protocols and preferences, generating digital treatment setups for doctor review and approval, and continuously assessing and finding ways to improve procedures for maximum optimization.

Key Responsibilities

  • Ensure key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences
  • Review patients' treatment in accordance with established protocols and preferences
  • Generate digital treatment setups for doctor review and approval
  • Continuously assess and find ways to improve procedures for maximum optimization
  • Reach out to providers, account representatives and sales leaders as needed to handle issues, provide insight and ensure the best possible experience
  • Continually work to increase knowledge of orthodontics, industry trends and company processes
  • Perform Quality Control for cases assigned to them
  • Handle complaints in treatment planning
  • Meet weekly productivity, efficiency, and satisfaction goals
  • Work collaboratively cross-team and cross-functionally to ensure a world-class provider experience

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or GED required
  • Must have at least 1 year of related schooling and/or technical experience in a dental lab
  • Prior orthodontic experience preferred


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