Customer Service Operations Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Customer Service Operations Specialist

Experian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery, with a passion for customers and strong communication skills.

Key Responsibilities:

  1. Partner with the leadership team to create a customer service experience for new products in the financial services industry.
  2. Track, trend, analyze, and manage KPIs, including SLAs, service/ops KPIs, and customer satisfaction (NPS, CSAT).
  3. Assist in key CS operations and business delivery, including supporting operational requirements, processes, and procedures.
  4. Troubleshoot in real-time to support business and service goals.
  5. Advocate for the customer - communicate and partner with internal stakeholders to improve the CS experience/service CX.

Qualifications:

  • 3+ years of experience in high-performance customer service, operations, and service delivery.
  • 1+ year in consumer-focused roles, financial services, or tech/startups.
  • Passion for customers and strong communication skills.
  • Attention to detail, ability to multi-task, and prioritize well in a fast-paced, dynamic work environment.

About Experian:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We value diversity and inclusion, work-life balance, flexible work, development, engagement, collaboration, wellness, rewards, and recognitions.



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