Business Operations Customer Experience Specialist
hace 1 mes
We are seeking a skilled Business Operations Customer Experience Specialist to join our Shared Services Centers across the globe. This role will provide services & support to our customers, processing customer orders and product returns, quotations, handling inbound customer calls, and outbound calls to resolve customer queries, complex issues, providing order status/follow-up until resolution, post-sales support, and administrative sales support required for delivering a high-quality customer experience.
As a Business Operations Customer Experience Specialist, your responsibilities will include:
- Understanding and interacting with various NI departments, processes, and applications to support customer needs and drive velocity by removing roadblocks.
- Supporting sales opportunity management cycles for broad-based customers by fulfilling operational requests.
- Providing differentiated operational support through NI's business model (Tiering) throughout the sales and post-sales cycle.
- Delivering optimal customer experiences (internal and external) by following internal processes and standard operating procedures with consistent speed and accuracy using tools like Oracle, SFDC, Outlook, and other internal business applications.
- Timely follow-up with customers on pending actions to support their needs through multiple channels, such as phone, email, and chat.
- Supporting standard and non-standard customer inquiries regarding order process creation or modification, post-sales services support, supply chain implications, or other information regarding their accounts through phone, email, or chat.
- Creating and managing customer data records to ensure proper data integrity of our customer records.
- Driving resolution and continuous improvement for Core Customer Operations organization.
This is an excellent opportunity for someone who can work full-time hours between department hours of 8am to 5pm CST Monday-Friday and be available to work overtime as business needs require.
The ideal candidate will possess advanced English language skills, including reading, writing, and verbal communication skills (B+ level). They should also have proficiency in computer usage and basic skills, as well as strong customer service attitude, positive outlook, excellent work ethic, and drive to succeed.
In this role, you will have the opportunity to take ownership of customer needs, demonstrate initiative and decision-making, and exhibit a strong inclination towards learning and improving processes.
Benefits include flexible, competitive benefit plans to meet employees' physical, mental, financial, and social needs, medical insurance plans, employee assistance programs, tuition reimbursement, employee resource groups, recognition, and more. Our culture prioritizes work-life balance, offering flexible time off plans, including paid parental leave, vacation and holiday leave.
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. If you're a motivated individual looking for a challenging role with opportunities for growth and development, we encourage you to apply.
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