Customer Experience Operations Manager
hace 2 semanas
We are seeking an experienced Customer Experience Operations Manager to join our team at Aligntech. In this role, you will be responsible for providing strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.
As a key member of our operations team, you will manage all facets of customer retention (CRM), including participating in the resolution of customer concerns and defining and developing a customer contact strategy. You will also analyze operational processes, escalation procedures, and perform training needs assessments to identify opportunities for service delivery improvements and value add to the customer/clients.
In addition, you will develop customer service department procedures, liaise between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries. You will review warranty claims and develop and manage return materials authorization (RMA) processes to ensure customer returns, exchanges, service, and repairs are done with speed and accuracy.
This is an exciting opportunity to join a company that is transforming smiles and changing lives through innovative technology and treatment options. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.
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San Francisco, Heredia, Costa Rica Copeland A tiempo completoWe are seeking a skilled Business Operations Customer Experience Specialist to join our Shared Services Centers across the globe. This role will provide services & support to our customers, processing customer orders and product returns, quotations, handling inbound customer calls, and outbound calls to resolve customer queries, complex issues, providing...
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San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoJob Title: Lead Customer Experience Manager, Financial MarketsAbout Us:LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. We empower governments, financial institutions, and businesses to access and enjoy the benefits of the capital markets.Salary: £80,000 - £100,000 per annum depending on...
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Customer Experience Ambassador
hace 1 semana
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout TebraTebra is a digital healthcare platform that helps independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting us to elevate their patient experience and help them grow their practice, we're committed to unlocking better healthcare.As our Customer Experience Manager, you will play a critical role in...
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Customer Experience Liaison
hace 1 mes
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleThe Customer Experience Manager will be responsible for delivering outstanding customer support to our customers as it pertains to their Tebra product suite and services. This includes identifying solutions for customer issues and working closely with the customer to resolve them.Your Area of FocusProvide a positive image for Tebra by...
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Senior Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoAbout the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to lead our site operations team. As a Senior Operations Manager, you will be responsible for developing and driving the overall direction, coordination, service delivery, and evaluation of operations activity for the site.You will set the vision, direction, and culture...
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Customer Experience Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe're looking for a skilled Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering outstanding customer support to our clients. This involves analyzing quantitative and qualitative customer metrics to identify potential cancellations and making proactive calls to address customer...
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KYC Operations Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Program Leadership:**The KYC Operations Manager will lead a team responsible for providing AML monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team at Citi.**Key Responsibilities:**Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies...
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Account Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Account Operations Manager Job Summary**We are seeking an experienced Account Operations Manager to join our team at Hewlett Packard. The successful candidate will be responsible for managing the operational business relationship of mid-size to large domestic accounts, serving on the account team and conducting and reviewing highly complex operational...
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Global Operations Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Safeguard Global A tiempo completoJob DescriptionThe Global Operations Manager will be a key role in ensuring that our operations team delivers an exceptional experience for employees and clients.This exciting role involves supervising, guiding and motivating a team. The individual will be responsible for encouraging colleagues to work together and delivering great customer service. Workload...
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Logistics Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo**Logistics Manager Position Summary**Key Responsibilities:Lead a team of supply chain professionals in managing logistics functions to ensure effective and efficient delivery of materials to customers.Develop and implement strategies to improve logistics operations, reduce costs, and enhance customer service levels.Collaborate with supply chain corporate...
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Customer Operations Project Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoDigital Delivery Operations is a rapidly growing team within the Managed Services organization. Our goal is to oversee the end-to-end delivery of contractual services for HP's business, focusing on the commercial domain and internal HP employees.**Responsibilities and Accountabilities:**- Customer engagement to position new project opportunities- Management...
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Business Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're seeking a seasoned Business Operations Manager to lead our customer service team. With over 2-4 years of leadership experience, you'll be responsible for coordinating day-to-day operations and overseeing daily workflow.Key responsibilities include:Coordinating and administering company policies and procedures through subordinate exempt and...
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Customer Service Operations Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCustomer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...
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Customer Success Team Manager Lead
hace 3 días
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo**Unlock Your Potential as a Customer Success Team Manager at ServiceNow**We are seeking an experienced leader to join our team as a Customer Success Team Manager. In this role, you will have the opportunity to lead a high-performing team of Customer Success Managers (CSMs) and drive exceptional value for our clients.As a Customer Success Team Manager, you...
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Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoJob Title: Customer Success ManagerJob Summary:We are seeking a Customer Success Manager to lead our team of Customer Success Managers (CSMs) in delivering exceptional value to our clients. The successful candidate will have a proven track record of leadership experience in the Customer Success field and a strong understanding of customer success metrics,...
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Culinary Operations Manager
hace 4 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob Summary:We are seeking an experienced Culinary Operations Manager to lead our kitchen team at Marriott International, Inc.About the Role:This is a critical leadership position that oversees all aspects of daily kitchen operations. The successful candidate will have a proven track record in managing high-performing teams and driving exceptional...
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Financial Operations Manager
hace 7 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoAbout the RoleWe are seeking a highly skilled Financial Operations Manager to join our team in Heredia, Costa Rica.As a key member of our Banking Operations team, you will be responsible for leading and managing a team of 5 members, ensuring the timely processing of payments and adherence to internal controls. Your expertise in transactional platforms (ERP,...
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Senior Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to join our team in San Jose to develop, manage, and support a large team of direct and indirect reports to support our speech and language technology.Key Responsibilities:Manage day-to-day operations of a team of Operations Managers, Team managers and Data associates...
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Senior Financial Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Senior Financial Operations Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Financial Operations team, you will be responsible for leading the Cash Application Process and ensuring timely and accurate processing of customer payments.Key ResponsibilitiesWork closely with AR...
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Marketing Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica 360Training A tiempo completoJob SummaryWe are seeking a highly skilled Marketing Operations Manager to join our team at 360Training. As a key member of our marketing department, you will be responsible for managing the transition of customer account operations and billing from acquired companies to our platform.Key ResponsibilitiesManage the transition of customer account operations...