Global Operations Manager
hace 2 meses
The Global Operations Manager will be a key role in ensuring that our operations team delivers an exceptional experience for employees and clients.
This exciting role involves supervising, guiding and motivating a team. The individual will be responsible for encouraging colleagues to work together and delivering great customer service. Workload will be organised and delegated to ensure deliverables are met.
Main Responsibilities:
- Set clear team goals and measure KPIs
- Oversee day-to-day teams' operation and performance
- Regularly evaluate team performance
- Communicate with teams about their performance
- Monitor team performance and report on metrics
- Highlight training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Plan and organise team building activities
- Keep the team engaged and motivated
- Set quarterly objectives for the team aligning with department goals. Monitor objectives to ensure individual and department success
- Support GEO Manager to recruit, train & manage new team members
- Hold regular team meetings to review successes and challenges
- Manage client escalations & expectations
Required Skills:
- At least 2 years experience as a Team Leader
- Excellent customer service skills
- In-depth knowledge of performance metrics
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Able to work well under pressure
- Outstanding interpersonal skills
- Strong analytical skills and attention to detail
- Excellent organisation skills
- KPI driven
- Strong problem-solving skills
Salary: ¢13,200,000.00 - ¢14,600,000.00 per year
Education: Bachelor's (preferred)
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