Global Corporate Card Operations Manager
hace 3 semanas
The Global Corporate Card Operations Manager is a senior-level professional responsible for leading the corporate card operations teams at Citi. This role has full leadership responsibilities and reports directly to the global Head of Travel.
**Job Summary:**
We are seeking an experienced manager to lead our corporate card operations team. The successful candidate will have a proven track record in managing complex processes, leading cross-functional teams, and driving business growth.
**Responsibilities:**
- Provide strategic leadership and direction for projects related to corporate card operations globally
- Manage several related projects improving performance, reducing redundancy and cost, and streamlining operations
- Provide project oversight and support project from the conceptual phase to global implementation
- Communicate plan to program sponsors, related invested parties and those who will be performing designated tasks
- Develop and enhance projects that will innovate and transform corporate card products
- Facilitate product update meetings with the product group/ regional leaders and other interested parties
- Facilitate the negotiation of requirements amongst multiple stakeholders
- Collaborate with the product leads to create, analyze, and validate detailed functional specifications and to provide process design solutions and changes
- Develop detailed documentation (process current-state and future-state flow charts, decision tables, user stories, business requirements documents) to aid in the development and refinement of new processes
- Provide input and support to business during implementation phase, including carrying out new process testing and/or supporting or conducting employee training
- Qualify and quantify savings, including quality and efficiency gains, to assist in prioritization of projects
- Serve as frontline support in troubleshooting process and systems issues post-launch
- Calendar management for the Global Head
- Manage product project pipeline and book of work
- Serves as an adviser on process improvement work efforts during project delivery and liaison with project managers
- Provide project status updates in both verbal and written format
- Assist the development of detailed project timelines
- Update project tracking & reporting tools
- Troubleshoot foreseen and unforeseen issues
- Work in conjunction with Citi Enterprise Supply Chain (ESC) on any tenders related to the project
- Work with Citi technology to determine what systems and infrastructure are required to support the product
- Identify and garner support from operational teams that can help support and endorse the program including executive leadership
- Managed the contract parameters and Service Level Agreements (SLA's) of vendors chosen to develop, support or enhance the project
- Work with internal and external resources to effectively manage the program and influence results
- Maintain the timeline and budget for rollout/implementation
- Manage strategies, selection of partners and coordinate proof of concept or pilot programs
- Identify and monitor end-user and business requirements
- Analyze and report business issues, interruptions, program updates to senior business leaders
- Ensure performance selected software, systems and equipment used in the project
- Facilitate the development of training programs related to the projects
- Encourage communication within product community and leverage best practices among regions
**Requirements:**
- 6-10 years of experience in program management or product development
- Advanced English level
- Experience with complex process improvement and re-engineering initiatives
- Ability to manage multiple projects and deadlines
- Ability to lead a diverse cross-functional team
- Demonstrated ability to build strategic partnerships across organizations
- Analytical and problem solving skills
- Consistently demonstrates clear and concise written and verbal communication
- Basic commercial awareness
**Salary:** $120,000 - $180,000 per year
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