Strategic Corporate Card Operations Director

hace 17 horas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Overview of the Role:**

Citi is seeking a highly skilled and experienced professional to lead its corporate card operations in Latin America. The successful candidate will be responsible for managing a diverse team, overseeing daily card functions, and driving process efficiency projects across the region.

**Key Responsibilities:**

  • Develop and maintain robust project plans to ensure successful delivery of projects across the LATAM region.
  • Analyze LATAM processes to identify risks and develop recommendations to mitigate them.
  • Provide leadership and guidance to team members to enhance their skills and knowledge.
  • Interface with internal stakeholders, including Global Corporate Card Program Head, Regional Managers, and Citi Commercial Cards Corporate Account Support Managers (CAS), to provide support and daily management of the program.

**Program Management:

The role will involve:

  • Developing and maintaining integrated project plans to drive process efficiency and digitalization across the LATAM region.
  • Ensuring adherence to processes and tools across project teams, including Quality Assurance reviews to monitor compliance to standards.
  • Driving policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal, and compliance to retain and enhance support of the programs.

**Stakeholder Management:

The successful candidate will:

  • Interact directly with nominated regional business representatives and cardholders to drive compliance and resolve issues.
  • Lead stakeholder meetings to review program status and resolve issues in order to meet target deadlines.
  • Participate in weekly meetings with regional Client Account Service (CAS) managers to review and optimize program administration and track all Citi Commercial Cards action items through to completion.

**Metrics and Reporting:

The role involves:

  • Defining and monitoring key performance metrics to quickly respond to changes or deviations.
  • Preparing detailed status reports and related PowerPoint presentations.
  • Reporting monthly and quarterly metrics, supporting the preparation of Citi Operating Expense Governance quarterly reporting, and preparing analyses of card spend implementation.

**Management Routines:

The successful candidate will:

  • Lead a diverse team to ensure that processes are followed and adhered to the highest customer standards.
  • Grow team members to become Subject Matter Experts (SMEs) of the process.
  • Lead team meetings while analyzing team skills, processes, or change gaps, mentoring individuals.

**Requirements: **

To be successful in this role, you will need:

  • Fluent English & Spanish language skills.
  • A Bachelor university degree completed.
  • 3+ years of people management experience.
  • 6+ years of professional experience, or 2+ years in similar roles.
  • Advanced problem-solving and decision-making capabilities.
  • Excellent analytical, financial, organizational, project, and time management skills.
  • Proficient technical skills covering Microsoft Office products, including Word, Excel, Access, and PowerPoint.
  • Able to establish relationships with and influence all levels of management.
  • Confident and assertive to influence all levels of management and escalate issues in a clear and constructive manner.
  • Demonstrates a sense of ownership and responsiveness, taking the initiative to drive results every day.
  • Strong written and verbal communication skills.
  • Strong negotiation and presentation skills.
  • A proven track record of Customer Service experience.

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