Senior Operations Director

hace 3 días


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

Databricks is a leading data and AI company, trusted by over 10,000 organizations worldwide.

**Job Summary:**

We are seeking an experienced Senior Operations Director to join our Go-to-Market (GTM) Strategy & Operations team. This role will involve leading an operations team, defining and monitoring metrics, using data and qualitative information to drive business growth, and supporting essential aspects of our GTM design and annual planning process.

**Key Responsibilities:**

* Lead an Operations Team to ensure proper synergy, collaboration, and top-performing group of individuals* Create the strategic framework to leverage all capabilities of our people and technology to drive end-to-end transformation in operations* Define the path of proper investments to support the elevation of the contribution of the ops team* Be a trusted partner to all stakeholders inside and outside Strategy & Operations to help connect the dots and impact the bigger picture of the training business revenue and service delivery* Guide annual Operations planning process for the training operations organization with monthly framework contribution review* Design and manage personnel strategy between flexible (contractors) and fixed capacities (Full FTEs) to strive for proper revenue margin contribution, operational cost reduction, and operational savings* Support Director on data analysis, operational improvements, executive-level presentations such as MBRs and/or QBRs* Provide visibility and performance through tracking full end-to-end Operations Services to keep internal and external stakeholders informed on key aspects of the operation* Develop our people to help them reach their top potential and personal goals related to skills development, career progression, and personal achievements

**Requirements:**

* 7+ years of Operations Leadership proven experience & expertise* Ability and passion to lead people, optimize services, analyze data, set priorities, and solve complex problems* Propensity to establish automatic ways to oversee the end-to-end operation to understand at any point in time the health of the services* Rigor and attention to detail to drive a business cadence and drive execution* Passion for working highly collaboratively across stakeholders from different organizational levels* A fondness for customer service, patience, and humility in a very fast-paced growth business* Natural desire to be ahead of the curve, be step ahead of stakeholders, be a proactive identifier of possible challenges, etc.* Estimated salary: $140,000 - $180,000 per year*



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