Senior Product Operations Strategist
hace 14 horas
Experian is seeking a Senior Product Operations Strategist to join our team. As a key member of our Product Operations department, you will be responsible for managing ongoing and time-sensitive Product Operations support for product functions in our ECS Direct-to-Consumer portfolio.
Main Responsibilities:
- Oversee the strategy and management of daily operations of customer escalations tied to different products, focusing on pre-launch process creation and post-launch production support.
- Lead research, investigation, and management of customer escalations to determine cause and next-step recommendations.
- Be the Subject Matter Expert (SME) for important product features in the ECS product portfolio, along with the supporting systems and technologies.
- Guide collaboration with other teams (such as Product, Technology, Customer Care, BusOps), and external partners to track, guide, and resolve customer escalations in a systematic.
- Lead data analysis: capture, organize, and surface customer feedback & escalations analytics data in high impact, accessible ways to facilitate product & customer insights.
- Lead the administration and support of product & operational standards and processes for the ongoing operation of products, customer escalations, and feedback.
- Help define the Product Operations roadmap. Identify opportunities for process improvements, and lead the definition, communication and execution of those improvements.
- Facilitate and project manage sensitive issue handling for close-loop resolution including assessment, research, remediation.
- Scale and share product knowledge across the organization for new or updated product features (e.g. creating/maintaining a knowledge base, internal training).
This role reports to the Director, Product Operations.
What We're Looking For- Bachelor's degree with 5+ years of experience in product operations, operations strategy, product analytics, data analyst, or similar systems analytical roles that worked with Product and Engineering teams.
- Adept in SQL, Excel (can perform complex functions), Python, and data tables – experience working with big data and writing advanced PostgreSQL queries (AWS Redshift & DynamoDB experience).
- Experience working with data visualization and business intelligence software (e.g. Tableau).
- Experience with Serverless Computing systems (e.g. AWS Lambda, Microsoft Azure Functions, IBM OpenWhisk).
- Knowledge in Agile software tools (e.g Jira) and methodologies.
- Excellent technical knowledge, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.
- Experience with complex direct-to-consumer products and systems.
- Ability to summarize data from multiple data sources to inform and support critical decisions about the product strategy, with experience building dashboards using visualization tools.
- Experience building trusted partnerships with Product, Operations, and Technology teams.
- Ability to manage multiple complex workstreams in a regulated environment is critical.
- Ability to produce and present analyses and business cases to all kinds of partners.
The estimated salary for this role is $120,000 - $180,000 per year, depending on experience. Experian offers a comprehensive benefits package, including medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our CultureWe celebrate diversity and inclusion at Experian. Our uniqueness is that we celebrate yours. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To WorkTM in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
-
Data Operations Strategist
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleAs a highly skilled Data Operations Strategist, you will be responsible for managing ongoing and time-sensitive Product Operations support for product functions in Experian's Direct-to-Consumer portfolio. Your primary goal is to strengthen product feedback loops between customers, Product, and Technology teams to deliver more value to customers...
-
Senior Product Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Senior Product Operations SpecialistJob Summary:Experian's Financial Services and Data business is seeking a Senior Product Operations Specialist to support Product Management by partnering with a cross-functional leadership team to oversee a portfolio of projects and drive process efficiencies to meet the operational objectives for the Financial...
-
Senior Security Strategist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany OverviewExperian, a leading data analytics company, is seeking a seasoned security expert to join its team. With a strong presence in the market, Experian is committed to delivering innovative solutions that meet the evolving needs of its customers.Job DescriptionWe are looking for a Senior Security Strategist who will play a pivotal role in shaping...
-
Data Operations Strategist
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a highly skilled Data Operations Strategist to join our team at Experian. This role will play a key part in shaping the direction of our product operations and ensuring that we deliver exceptional customer experiences.Company Overview:Experian is a leading global information services company that helps businesses and individuals make informed...
-
Senior Pricing Strategist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock new revenue streams as a Senior Pricing Strategist at Experian Auto.About the RoleThis is a permanent home-based position in Costa Rica, offering a competitive salary of $120,000 - $150,000 per annum, depending on experience.Key ResponsibilitiesLead CPQ implementation projects, ensuring timely and accurate pricing strategy recommendations.Analyze...
-
Data Operations Strategist
hace 4 semanas
San Francisco, Heredia, Costa Rica Moody's A tiempo completoMoody's is seeking a Senior Data Operations Analyst to join our team. In this role, you will oversee the end-to-end data operations process, ensuring the availability, integrity, and accuracy of data on our flagship product Orbis.Key Responsibilities Include:Data Quality Management: Establish processes and methodologies to monitor, measure, and improve data...
-
Enterprise Product Strategist for Digital Transformation
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoWe are seeking an Enterprise Product Strategist to lead our efforts in digital transformation. This is a unique opportunity to shape the future of our products and services, driving innovation and growth.As an Enterprise Product Strategist, you will be responsible for developing and executing product strategies that meet the evolving needs of our customers....
-
Senior Sales Operations Strategist
hace 1 semana
San Francisco, Heredia, Costa Rica Placidway A tiempo completoWe are seeking a seasoned Sales Operations Strategist to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and revenue growth.Key ResponsibilitiesLead Daily Operations: Guide the sales team in their daily tasks, ensuring they have the necessary tools and...
-
Senior Service Delivery Strategist
hace 14 horas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleThis is a highly rewarding opportunity to join our team as a Senior Service Delivery Strategist, focusing on partner success in the United States. As part of this role, you will serve as a trusted advisor to ServiceNow partners, assisting them in developing successful ServiceNow SPM Practices.In this global position, you will drive...
-
Product Development Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Experian's Product Development Team**We're seeking a talented Product Development Strategist to join our team in Costa Rica. As a key player in our product development process, you will be responsible for driving the success of our products by collaborating with cross-functional teams and stakeholders. Your role will involve defining and prioritizing...
-
Data Product Strategist for North American Market
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a highly skilled Data Product Strategist to join our team in the North American market. As a key member of our Product team, you will be responsible for driving revenue growth and developing product strategies that meet the needs of our clients.The ideal candidate will have 2-4+ years of experience in product management or...
-
Business Operations Strategist
hace 14 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a leading global information services company that provides data and analytics to organizations. Our mission is to help businesses make informed decisions and drive growth.We are seeking a Business Operations Strategist to join our team in the United States. The successful candidate will be responsible for driving strategic planning, maintaining...
-
Global Solutions Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Jll A tiempo completoWe are seeking a Global Solutions Strategist to join our team at JLL. As a key member of our Hub Team, you will drive requirements and translate them into functional specifications for design and development.The ideal candidate will have strong interpersonal skills, a natural collaborator, and excellent requirements gathering and documentation skills. You...
-
Product Development Strategist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're seeking a skilled Product Development Strategist to join our team. This permanent home-based role in Costa Rica offers a unique opportunity to drive the success of our products by collaborating with cross-functional teams and stakeholders.Estimated Salary: $80,000 - $110,000 per yearJob Description:We're looking for someone with a passion...
-
Senior Finance Strategist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Description: As a Senior Finance Strategist, you will contribute to the design and governance of financial solutions for Citi. Your role involves formulating strategic direction for Finance, covering various aspects such as business products functions and locations. You will assist in setting business and information architecture standards for...
-
Digital Growth Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Uber A tiempo completoAbout the RoleWe are seeking an experienced Digital Growth Strategist to lead our Latin America market expansion efforts. This is a unique opportunity to make a direct impact on building and crafting the category of food delivery and the future of Uber Eats in Costa Rica.As a Digital Growth Strategist, you will be responsible for defining and implementing...
-
Digital Transformation Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completoJob OverviewAs a Digital Transformation Strategist in our Boston Consulting Group team, you will play a pivotal role in driving the successful adoption of digital products within our Legal division. With your expertise in change management and communications, you will be responsible for rolling out Legal product changes to BCG Lawyers, Consulting, and...
-
Senior Product Operations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionExperian's Financial Service and Data business is seeking a Product Operations Manager to partner with a cross-functional leadership team. In this role, you will oversee a portfolio of projects and drive process efficiencies to meet the operational objectives for the Financial Services and Data product teams.Responsibilities:Partner closely...
-
Product Operations Management Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Description:Experian seeks a skilled Senior Product Operations Specialist to partner with Product Management and cross-functional teams to drive process efficiencies and deliver operational objectives for our Financial Services and Data product teams.Responsibilities:Partner with Product Management and cross-functional leaders to deliver...
-
Service Delivery Strategist
hace 1 mes
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary**At Hewlett Packard, we are seeking a skilled Service Delivery Strategist to develop support strategies for product families and facilitate the implementation of product, service or solution portfolio lifecycle management. This role collaborates with regional and global teams on service planning and execution, fostering cross-functional...