Service Delivery Strategist

hace 2 meses


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
At Hewlett Packard, we are seeking a skilled Service Delivery Strategist to develop support strategies for product families and facilitate the implementation of product, service or solution portfolio lifecycle management. This role collaborates with regional and global teams on service planning and execution, fostering cross-functional collaboration and acting as a liaison between business units and sales.

**Responsibilities**
• Monitor Collaboration Rooms Performance using various tools
• Provide Basic support
• Escalate issues which cannot be resolved
• Provide Daily, Weekly, Monthly reports to key stakeholders
• Craft support strategies for product families, ensuring adherence to established protocols and methodologies
• Act as the representative of services within product core teams, ensuring the integration of service requisites into the product development process
• Establish targets for product service metrics, monitor the performance of product support operations, and discern instances necessitating corrective measures
• Engage in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives
• Execute comprehensive project plans, ensuring successful outcomes and adherence to established timelines
• Develop and enhance customer relationships, contributing to revenue growth and overall client satisfaction
• Collaborate closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations
• Act as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication
• Apply foundational principles and contribute proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments
• Support priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports

**Education & Experience**
Recommended: Four-year Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.



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