Service Delivery Executive

hace 15 horas


San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo
Role Overview

Cognizant Technology Solutions seeks a highly skilled Service Delivery Executive to oversee the successful execution of our business operations. This is a full-time position offering a competitive salary range between $90,000 - $120,000 per annum.

Job Responsibilities
  • Manage and resolve customer escalations and issues in a timely and efficient manner.
  • Prepare and report process performance metrics to stakeholders, highlighting key areas for improvement.
  • Analyze customer feedback to identify opportunities for growth and deliver on commitments.
Requirements
  • Bachelor's degree in Finance, Accounting, or Management; Professional degree such as CA, ICWA, CFA preferred.
  • Strong analytical and problem-solving skills, with ability to communicate complex ideas effectively.
  • Excellent customer service and relationship-building skills, with experience in managing multiple stakeholders.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Other Opportunities

Our company provides ongoing training and development opportunities to help you grow in your career. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.



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