IT Service Delivery Expert

hace 1 mes


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Are you passionate about delivering exceptional IT services and resolving complex technical issues? Look no further

Hewlett Packard is seeking an experienced Problem Management Specialist to join our team. As a key member of our service delivery organization, you will play a crucial role in ensuring the highest level of customer satisfaction and minimizing issue occurrences.

This challenging and rewarding role involves leading representative activities, collaborating with cross-functional teams, and architecting innovative solutions to resolve moderate to complex technical problems. You will work closely with internal and external stakeholders to drive problem management analysis, proactively identify potential issues, and develop effective mitigation strategies.

To be successful in this position, you will require strong analytical and problem-solving skills, excellent communication and collaboration abilities, and a passion for delivering exceptional results. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.

The ideal candidate will have a minimum of 7-10 years of experience in remote or telephone support, technologies, and customer environments, as well as a solid understanding of ITIL framework principles and practices. Relevant certifications such as ITIL or ServiceNow are highly desirable.

Beyond your technical expertise, you will need to possess strong interpersonal and leadership skills, with the ability to mentor and guide lower-level employees. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

We offer a competitive salary range of $85,000 - $120,000 per year, depending on location and experience, as well as a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off. If you are interested in exploring this exciting opportunity, please submit your application today.



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