Service Delivery Expert

hace 4 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary:


This role is responsible for supporting the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The role ensures alignment with pricing strategies and seamless service delivery.


The Service Delivery Manager represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages. This involves analyzing business performance to identify areas for improvement and collaborating globally to implement innovative services and solutions.


The role influences customer projects, develops compelling proposals to drive revenue growth, and participates in complex cross-functional initiatives. It also leads moderate to high complexity projects, delivering professionally written reports and supporting the realization of operational and strategic plans.


Key Responsibilities:



  • Engages in the planning of product support or solution portfolios, ensuring alignment with pricing strategies and seamless end-to-end service delivery.
  • Represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages.
  • Utilizes understanding of customer business requirements to develop a business case, validate the solution, and demonstrate services added value.
  • Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
  • Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.

Requirements:


To be successful in this role, you should have a strong understanding of business strategies, analytics, and customer relationship management. You should also have experience in service business management, delivery, solution architecting, business planning, or a related field.


Education & Experience:



  • Four-year or Graduate Degree in Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.

Salary: $120,000 - $180,000 per year, depending on location and experience.


About Hewlett Packard:


Hewlett Packard is a leading technology company that provides innovative products and services to customers worldwide. We are committed to delivering exceptional customer experiences and driving business growth through our expertise in service delivery and solution portfolio management.


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