Service Delivery and Operations Specialist
hace 2 semanas
Job Summary
This role is responsible for supporting the development, implementation, and governance of product support or solution portfolio throughout its lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The incumbent represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzes business performance to identify areas for improvement.
The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. It also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.
Key Responsibilities
- Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
- Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
- Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
- Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
- Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Participates in complex cross-functional initiatives with significant impact on the services business.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leverages both technical and business acumen to lead moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
Requirements and Qualifications
The ideal candidate will have:
- A four-year or graduate degree in Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
- Typically 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field, or an advanced degree with 3-5 years of work experience.
Preferred Skills and Knowledge
The successful candidate will possess:
- Agile methodology expertise.
- Analytics skills.
- Business development acumen.
- Business strategy knowledge.
- Customer relationship management expertise.
- Data analysis skills.
- Digital marketing knowledge.
- Go-to-market strategy understanding.
- Key performance indicators (KPIs) awareness.
- Market research skills.
- Marketing knowledge.
- Marketing strategies understanding.
- New product development expertise.
- Product management knowledge.
- Product marketing expertise.
- Product strategy understanding.
- Project management skills.
- Thought leadership capabilities.
- Value propositions awareness.
Impact and Scope
This role impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Salary Information
The estimated annual salary for this role is between $120,000 and $180,000, depending on location and experience.
-
Customer Service Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoCustomer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...
-
Customer Service Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are thrilled to share that Experian has been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team...
-
Global Logistics Service Delivery Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoKN Global Services HER - Hosted Services Delivery Specialist | BPMDBarreal de Heredia, Costa Rica | Freight Transport and Customer Service | Full-time | Estimated salary: $45,000 - $60,000 per yearIf you're looking to advance your career with a leading logistics company, this opportunity is an excellent chance to grow professionally.Your Key...
-
Solution Delivery Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob SummaryWe are seeking a skilled Solution Delivery Specialist to join our team at Hewlett Packard. This is a key role that requires exceptional service delivery and management skills.About the RoleThe successful candidate will be responsible for leading and developing product support or solution planning over the entire lifecycle, ensuring conformance to...
-
Service Delivery Strategist
hace 2 meses
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary**At Hewlett Packard, we are seeking a skilled Service Delivery Strategist to develop support strategies for product families and facilitate the implementation of product, service or solution portfolio lifecycle management. This role collaborates with regional and global teams on service planning and execution, fostering cross-functional...
-
IT Service Delivery Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Buscojobs Costa Rica A tiempo completo**Job Overview**At Buscojobs Costa Rica, we are seeking a highly skilled IT Service Delivery Specialist to join our team. As an IT Service Delivery Specialist, you will play a key role in ensuring the delivery of high-quality IT services to our customers.**Key Responsibilities**Support our core platforms - user support, ticketing, procurement, and...
-
Media Billing Operations Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Publicis Global Delivery A tiempo completoPublicis Global Delivery is seeking a highly skilled Media Billing Operations Specialist to support our media and finance teams.About the RoleThis role will involve handling various functions involved in the media billing process, including data entry, supporting media billing processes, and liaising with agency support services and vendors to resolve media...
-
Service Delivery Executive
hace 3 horas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoRole OverviewCognizant Technology Solutions seeks a highly skilled Service Delivery Executive to oversee the successful execution of our business operations. This is a full-time position offering a competitive salary range between $90,000 - $120,000 per annum.Job ResponsibilitiesManage and resolve customer escalations and issues in a timely and efficient...
-
Cloud Infrastructure Delivery Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob OverviewWe are seeking an experienced Cloud Infrastructure Delivery Specialist to join our Global Cloud Services PgM Team. This role will play a crucial part in driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions.About UsServicenow is a leading provider of cloud-based IT...
-
Service Delivery Expert
hace 1 mes
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Summary:This role is responsible for supporting the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The role ensures alignment with pricing strategies and seamless service delivery.The Service Delivery Manager represents services within product or solution portfolio core teams,...
-
Cloud Engineering Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completoJob OverviewA Cloud Engineering Specialist will be responsible for designing, deploying, and maintaining cloud-based systems for clients. This role requires collaboration with a global team to provide solutions and recommendations.Key Responsibilities:Manage client service requests and identify issues for resolution.Investigate problems, providing advice and...
-
Service Agreement Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob SummaryWe are seeking a highly skilled Service Agreement Specialist to join our team. This role involves developing and delivering compliant, cohesive, and compelling service agreements for our services sales teams.The ideal candidate will have excellent communication skills, be able to build and maintain strong partnerships with sales and delivery...
-
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking an experienced Operations Shift and Incident Manager to join our Global Operations Center team at Experian. The successful candidate will play a key role in ensuring the smooth operation of our business-critical systems and will be responsible for leading a team of Operations Analysts and Incident Managers.ResponsibilitiesLead a...
-
Service Delivery Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Summary: We are seeking a highly skilled and experienced Service Segment Management professional to lead and develop product support or solution(s) planning over entire lifecycle, ensuring conformance to pricing strategies, end-to-end service delivery, and sales readiness. The ideal candidate will represent services on product or solution core teams,...
-
Financial Data Operations Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoJob OverviewThis Financial Data Operations Specialist role is an entry-level position that supports a global process at Moody's, focusing on entering financial data into internal databases. The successful candidate will be part of a dedicated team working to provide world-class service to clients.Key ResponsibilitiesCoordinate and support documents download...
-
Senior IT Service Delivery Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a Senior IT Service Delivery Manager to lead its IT Support team in corporate, R&D, and development center expansions and operations. As a key member of the organization, this leader will be responsible for driving standardization and communication in the region and tie into IT Services initiatives.The ideal...
-
IT Service Delivery Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo**Job Summary**:We are currently seeking a highly skilled and experienced IT Service Delivery Technician to join our team at Viant Medical.Key Responsibilities:• Monitor and maintain request queues based on established service level agreements• Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations,...
-
Human Resources Delivery Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Human Resources Delivery Specialist will provide day-to-day HR support to client groups within Citi, working in coordination with the Human Resources team to deliver a broad range of HR services.Key Responsibilities:Ensure timely and effective management of assigned cases, in line with agreed Service Level Agreements (SLAs); perform analysis and...
-
Global Logistics Delivery Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Global Logistics Delivery Specialist to join our team. This is an exciting opportunity for you to develop your career with one of the world's leading logistics companies.Key ResponsibilitiesCreate, update and verify information on KN's platforms for different regions.Learn and develop...
-
Customer Service Operations Manager
hace 2 días
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoAbout CognizantCognizant is a leading provider of business consulting and technology services, committed to delivering value to our clients through the power of people.Job SummaryWe are seeking a highly motivated and results-driven Customer Service Operations Manager to join our team. As a key member of our customer service operations team, you will be...