Service Delivery and Operations Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary

This role is responsible for supporting the development, implementation, and governance of product support or solution portfolio throughout its lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The incumbent represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzes business performance to identify areas for improvement.

The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. It also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.

Key Responsibilities

  • Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
  • Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
  • Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
  • Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
  • Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
  • Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
  • Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
  • Participates in complex cross-functional initiatives with significant impact on the services business.
  • Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
  • Leverages both technical and business acumen to lead moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Requirements and Qualifications

The ideal candidate will have:

  • A four-year or graduate degree in Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
  • Typically 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field, or an advanced degree with 3-5 years of work experience.

Preferred Skills and Knowledge

The successful candidate will possess:

  • Agile methodology expertise.
  • Analytics skills.
  • Business development acumen.
  • Business strategy knowledge.
  • Customer relationship management expertise.
  • Data analysis skills.
  • Digital marketing knowledge.
  • Go-to-market strategy understanding.
  • Key performance indicators (KPIs) awareness.
  • Market research skills.
  • Marketing knowledge.
  • Marketing strategies understanding.
  • New product development expertise.
  • Product management knowledge.
  • Product marketing expertise.
  • Product strategy understanding.
  • Project management skills.
  • Thought leadership capabilities.
  • Value propositions awareness.

Impact and Scope

This role impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Salary Information

The estimated annual salary for this role is between $120,000 and $180,000, depending on location and experience.



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