Service Management Senior Specialist: Expert in Data-Driven Process Improvement
hace 1 mes
Expert in Data-Driven Process Improvement
We are seeking an experienced Service Delivery Senior Specialist to join our Americas Team at Brenntag. In this key role, you will collaborate closely with Service Managers and other team leaders to understand departmental objectives and key performance indicators.
Your Responsibilities:
- Compile and analyze data related to key performance indicators, business processes, and other relevant measures.
- Develop dynamic and intuitive dashboards to visualize and communicate key performance indicators.
- Proactively suggest improvements for key processes based on data analysis.
- Identify potential process enhancements and provide strategic recommendations to improve efficiency and effectiveness.
- Participate in the development of budgets, policies, and department controls.
- E nsure all data analysis and reporting is compliant with relevant service management SLAs and policies.
- Contribute to risk management or business continuity planning from a data analytics perspective.
Your Profile:
You will possess proven experience in data analysis and business process improvement, as well as advanced proficiency in Big Data Analytics, Metrics, and Predictive Analytics. You should be skilled in ERP systems (SAP is a plus) and office productivity tools (MS Office etc.). Proficiency in English, including presentation and report writing skills, is essential. Your ability to understand and improve business processes is critical, along with experience in Lean Sigma or OE, ideally to Green Belt/Lean Expert level. Excellent interpersonal skills, the ability to work collaboratively, and build strong relationships with stakeholders are also required. Additionally, you should have strong prioritization skills, be proactive in identifying opportunities for improvement, and propose solutions. A hybrid work arrangement and great benefits package make this an attractive opportunity.
Our Offer:
$110,000 - $140,000 per annum, commensurate with experience and qualifications.
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