IT Process Improvement Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About Citi
Citi, a global financial institution, seeks an experienced IT Process Improvement Specialist to join our team. As a leading bank, we strive to provide innovative solutions and exceptional service to our customers.

Job Summary
We are looking for a skilled professional with expertise in process improvement, project management, and technology concepts to work closely with HR Delivery leads in analyzing business workflows and identifying areas for enhancement. The ideal candidate will develop detailed plans, schedules, and estimates, oversee medium-sized projects, and implement process improvements.

Main Responsibilities:
• Collaborate with HR Delivery leads to analyze business processes and identify opportunities for improvement
• Develop and maintain detailed project plans, schedules, and estimates
• Oversee the execution of medium-sized IT projects, ensuring timely completion and within budget
• Design and implement process improvements, conducting thorough evaluations of business processes
• Provide expert guidance on project leadership and technology concepts
• Ensure adherence to essential procedures, providing evaluative judgment and serving as an advisor or coach to junior analysts
• Foster effective communication and diplomacy skills to exchange complex information, operating with minimal supervision

Qualifications
• 5-8 years of relevant experience in process improvement, project management, and technology concepts
• Proven ability to multitask, handle conflicting priorities, and operate independently
• Bachelor's/University degree or equivalent experience required

Compensation and Benefits
This is a full-time role offering competitive compensation, including a salary range of $120,000 - $180,000 per annum, commensurate with experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

What We Offer
Citi values diversity and inclusion. We offer equal employment opportunities and affirmative action principles to all qualified applicants.

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