Business Process and Operational Improvement Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

As a key member of our sales operations team at Experian, the Business Process and Improvement Specialist will play a vital role in streamlining our business processes within our Salesforce instance and other systems.

This role will work closely with users across the business to improve the functionality and integration of our business processes and systems, driving efficiency and productivity.

We're looking for a highly skilled individual with excellent communication and analytical skills, who can understand business needs and translate them into custom business solutions on the Salesforce platform.

A key responsibility of this role will be to maintain a holistic view of all business processes and users in the system, ensuring cross-functional impacts are understood and addressed.

**Responsibilities:**

Process Integration: Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.

Salesforce Enhancement Projects: Lead Salesforce enhancement projects to drive the continued adoption, development, implementation, and management of the system.

User Adoption and Best Practices: Help increase Salesforce adoption and usage in the enterprise, implement, communicate, and measure CRM best practices, and ensure sales data quality.

Business Process Management: Collaborate with cross-functional teams to ensure operational processes are aligned and documented for all teams and systems.

**Requirements:**

We're looking for a highly motivated individual with 5+ years of experience working as a sales operations specialist, CRM Analyst, or equivalent. A Bachelor's degree in Business or a related field is required, along with excellent verbal and written communication skills, and the ability to influence outcomes beyond direct areas of ownership.

**About Experian:**

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We're committed to creating a culture that values diversity, inclusion, work-life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, and volunteering.

**About the Role:**

This is a permanent home-based role in Costa Rica. No relocation is available, and the ideal candidate will be highly self-motivated and able to work independently in a remote environment.



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