Senior Business Process Optimization Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Company Overview

At ServiceNow, we revolutionize the way businesses operate. Our technology empowers organizations to work more efficiently and effectively. With a team of ambitious change makers, we strive for innovation and excellence in everything we do.

We serve over 7,700 customers worldwide, including approximately 85% of the Fortune 500. We're proud to be one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more about our company culture and values on our Life at Now blog.

Job Title: Senior Business Process Optimization Specialist

Salary Range: $120,000 - $180,000 per year, depending on location and experience.

Job Description

We're seeking a highly motivated and experienced Senior Business Process Optimization Specialist to join our Global Deal Desk Strategy & Policy team. In this role, you will take initiative to identify areas for improvement and develop solutions to drive operational efficiency.

You will collaborate with cross-functional teams to evaluate, propose, and implement enhancements to policies and processes. Your expertise will be essential in building consensus around innovative ideas and initiatives that involve Deal Desk and ensure alignment with company strategy.

As a key member of our team, you will assist on transformation projects such as CPQ and CLM implementation. You will also author playbooks to address customer negotiation issues, process documentation, and other enablement material for the benefit of the Global Deal Desk team.

Required Skills and Qualifications

  • 6+ years of related experience in deal structuring, sales operations, or business automation
  • MBA, BS in Business Administration, or related field
  • Strong understanding of quote-to-cash process flow
  • Excellent business acumen and communication skills
  • Adeptness at business partnering and collaborating with cross-functional teams

Benefits

At ServiceNow, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

We lead with flexibility and trust in our distributed world of work. Learn more about our work personas and how we empower our employees to thrive.



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