Strategic Business Process Optimization Specialist
hace 9 horas
About Us
At ServiceNow, we empower organizations to drive digital transformation and improve operational efficiency. With over 7,700+ customers, including 85% of the Fortune 500, we're proud to be a leader in the industry.
We prioritize flexibility and trust in our distributed world of work, recognizing that every individual has unique needs and talents. Our team is comprised of change makers who thrive on innovation and collaboration, working together to create a better future for our customers and communities.
The Role
We're seeking an experienced Strategic Business Process Optimization Specialist to partner with our global business owners, driving process improvement and efficiency across the organization.
Your key responsibilities will include:
- Taking ownership of business deliverables, including customizations and enhancements in the Sales CRM areas, to reduce cycle time and improve throughput
- Collaborating with IT development teams to effectively discuss functional and solution aspects of projects, quickly understanding and evaluating challenges
- Participating in cross-functional projects that impact Sales CRM processes, influencing and driving results through effective communication and coordination
- Managing regression and user acceptance testing with users, ensuring seamless delivery of high-quality solutions
- Collaborating with key stakeholders, IT, external partners, and third-party software vendors to implement effective and resilient solutions
- Juggling multiple projects and tasks, prioritizing and delivering results in the face of competing business interests
- Refining upstream solutions to avoid downstream business or IT process and data issues
- Providing post-implementation business support, troubleshooting, and resolving systems issues with the IT support team
Requirements
To succeed in this role, you'll need:
- 2-4 years of business analyst experience, with at least 2 years focusing on gathering requirements, process improvements, and solution design
- Experience as a business analyst in the Opportunity lifecycle, with CRM as the core
- Strong business partnership experience, with a proven track record of successfully driving cross-functional initiatives, enhancements, and support issues
- Exposure to third-party CRM systems
Estimated Salary: $90,000 - $120,000 per year, depending on location and experience.
About ServiceNow
We're committed to being an Equal Employment Opportunity Employer, welcoming applicants from diverse backgrounds. We lead with flexibility and trust in our distributed world of work, recognizing that every individual has unique needs and talents. Learn more about our work personas and how we prioritize flexibility and trust.
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