Strategic Process Optimization Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

We're a team of change makers who have a restless curiosity and a drive for ingenuity. Our best work happens when we live our best lives and share our unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500. We're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Job Summary

This role requires partnering with global business owners to address process improvement and drive efficiency. You'll take ownership of business deliverables, including customizations and enhancements in the Sales CRM areas. Your goal will be to reduce cycle time and improve throughput and delivery from the IT development team.

  • Discuss functional and solution aspects of projects effectively with IT development teams
  • Participate in cross-functional projects impacting Sales CRM processes
  • Manage and coordinate regression and user acceptance testing
  • Collaborate with key stakeholders, IT, external partners, and third-party software vendors

A strong teamwork and interpersonal skillset is required, as well as the ability to juggle multiple projects and tasks while prioritizing and delivering results in the face of competing business interests.

Qualifications

To be successful in this role, you'll need:

  • 2-4 years of business analyst experience, with at least 2 years focused on gathering requirements, process improvements, and solution design
  • Experience as a business analyst in the Opportunity lifecycle, with CRM as the core
  • Strong business partnership experience, preferably with a proven track record of driving cross-functional initiatives, enhancements, and support issues
  • Exposure to a third-party CRM system

The estimated salary range for this position is between $80,000 and $110,000 annually, depending on location and experience.



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