Global IT Operations Expert C10

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**

Citi is a leading global financial services company seeking a highly skilled Global IT Operations Expert to join our team. This role will provide technical support for Citibank's global infrastructure, ensuring the smooth operation of our systems and processes.

**Responsibilities**

The successful candidate will be responsible for providing technical assistance in diagnosing and resolving incidents related to Citi infrastructure. They will work closely with multiple functions to ensure the proper performance of processes within our IT environment. Key responsibilities include:

  • Providing timely notifications for critical issues and acting as the service owner
  • Developing communication skills through cooperation with employees at various levels, in different regions, and from a wide range of global IT and business
  • Fulfilling process requirements and maintaining continuous service delivery
  • Performing quality assessments on assigned duties
  • Coordinating global processes during their lifecycle
  • Managing day-to-day operations, including requests and escalations

**Requirements**

The ideal candidate will possess problem-solving skills, methodical thinking, and analytical abilities. They should have high energy, adaptability, and good organizational and coordinating skills. Additionally, they will need to demonstrate:

  • A strong work ethic that inspires quality and enthusiasm
  • The ability to work through challenges/obstacles to achieve desired results
  • A willingness to operate within tightly controlled operational procedures
  • Strong communication skills with team members, partners, supervisors, and management across the globe

**Benefits**

Citi offers a competitive salary of $90,000 - $110,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, retirement plans, and opportunities for professional growth and development. We value diversity, inclusion, and teamwork, and offer a dynamic work environment that fosters innovation and collaboration.

**Additional Information**

This role requires the ability to work in a dynamic environment with a fluctuating operational workload. The successful candidate will be self-motivated, able to prioritize tasks, and manage time effectively. If you are a detail-oriented individual with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.



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