Sales Operations Expert: Drive Process Efficiency

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

At ServiceNow, we're a global leader in digital workflow technology that makes the world work for everyone. Our innovative solutions empower our customers to build their futures and unlock success.

We're proud to serve over 7,700+ customers worldwide, including 85% of the Fortune 500. As one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies, we strive to create a culture of trust, flexibility, and inclusivity.

Your Role

This is an exceptional opportunity to join our team as a Sales Operations Expert. You'll be responsible for driving process efficiency, becoming a subject matter expert in CPQ/CLM, and collaborating with cross-functional teams to deliver results.

Main Responsibilities

  • Becoming a subject matter expert in process and procedures for Sales Operations
  • Developing expertise in CPQ/CLM, including walking through end-to-end scenarios, understanding roles & responsibilities, and common troubleshooting tactics
  • Assisting in reviewing incidents, driving resolution to production issues, and identifying trends for future enhancements
  • Participating in CPQ/CLM release cycles, including user acceptance testing, SOPs process documentation, and supporting Global Deal Teams with Flex (overflow) deals

Qualifications

  • 3-5 years of proven experience in Sales Operations within a software sales organization
  • Excellent organizational skills, attention to detail, and ability to work in a fast-paced environment
  • Proficiency in PPT, Word, and Excel, as well as experience with CRM, CPQ & CLM systems
  • Strong listening, analytical, and problem-solving skills, with excellent communication and interpersonal skills

Earnings Estimate

The estimated annual salary for this role is $120,000-$150,000, based on industry standards and comparable positions.

Additional Information

ServiceNow is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We lead with flexibility and trust in our distributed world of work and offer a comprehensive benefits package, including competitive compensation, health insurance, retirement plans, and paid time off.



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