Sales Operations Specialist
hace 2 meses
The Sales Operations Analyst will work closely with users across the business to improve functionality and integration of our business processes and systems. As a key member of the sales operations team, this role will be responsible for improving the integration of business processes within our instance of Salesforce and other systems.
Main Responsibilities
- Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts related to configuration, process, workflow and reporting.
- Coordinate the evaluation, scope and completion of new development requests.
- Lead Salesforce enhancement projects to drive the continued adoption, development, implementation, and management of the system.
- Complete regular internal system audits and ensure updated system documentation.
Qualifications
- 5+ years experience working as a sales operations specialist, CRM Analyst or equivalent
- Bachelor's degree in Business or other related fields.
- Outstanding verbal and written communications skills with the ability to listen, articulate positions, and influence outcomes beyond direct areas of ownership and effectively communicate with both business and technical teams.
- Experience working with cross-functional teams such as Client Services, Product Management, Pricing, Contracts, Implementation, IT, etc.
- Demonstrated ability to translate business needs into custom business solutions on the Salesforce platform.
- Proven ability to design and implement new processes and facilitate user adoption.
- Ability to manage multiple projects and deadlines while delivering consistent results.
- Extreme attention to detail, creative and critical thinking skills.
- Expert knowledge in Excel, Power Point, Word and Visio.
- Experience with AI SaaS tools is a plus.
- Familiarity with Salesforce Einstein AI capabilities is a plus.
- Salesforce Certification(s) preferred, but not required.
About the Company
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
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