Collection Operations Efficiency Expert

hace 1 día


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

At Equifax, we are seeking a highly skilled Collection Operations Efficiency Expert to join our team. As a key member of our collections operations group, you will be responsible for executing operational processes that enable efficiencies in the collections team.

Critical Responsibilities

  • Manage collection tasks not directly related to direct collections activities, including account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data.
  • Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.
  • Identify and participate in process improvement opportunities to improve the efficiency of the overall collections team.
  • Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
  • Manage special customer communications campaigns.
  • Ensure that data updates, including customer contact information, are processed in an accurate and timely manner.
  • Work closely with billing, sales, and other departments to resolve operations-related issues that impact the collections team.

Requirements

  • 3 to 5 years of experience working in Collections B2B.
  • English fluency required (B2/C1 level) with good English written and oral communication skills.
  • 90% knowledge of Excel skills.

What Sets You Apart

  • University student or graduate; preferably in business administration, finances, accounting, or related fields.
  • Experience in developing, working with, and improving standard processes.
  • The ability and flexibility to work on a variety of collections processes.
  • Strong analytical and problem-solving skills.
  • Excellent follow-through on responsibilities and ability to consistently meet deadlines.
  • Highly developed soft skills (excellent oral and written communication skills, ability to inspire team members, committed and responsible attitude, open to giving and receiving feedback, etc.).
  • Oustanding teamwork.

About the Role

This is a full-time position offering a salary range of $65,000 - $85,000 per year, depending on experience.


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