Collection Operations Efficiency Expert
hace 1 día
At Equifax, we are seeking a highly skilled Collection Operations Efficiency Expert to join our team. As a key member of our collections operations group, you will be responsible for executing operational processes that enable efficiencies in the collections team.
Critical Responsibilities
- Manage collection tasks not directly related to direct collections activities, including account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data.
- Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.
- Identify and participate in process improvement opportunities to improve the efficiency of the overall collections team.
- Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
- Manage special customer communications campaigns.
- Ensure that data updates, including customer contact information, are processed in an accurate and timely manner.
- Work closely with billing, sales, and other departments to resolve operations-related issues that impact the collections team.
Requirements
- 3 to 5 years of experience working in Collections B2B.
- English fluency required (B2/C1 level) with good English written and oral communication skills.
- 90% knowledge of Excel skills.
What Sets You Apart
- University student or graduate; preferably in business administration, finances, accounting, or related fields.
- Experience in developing, working with, and improving standard processes.
- The ability and flexibility to work on a variety of collections processes.
- Strong analytical and problem-solving skills.
- Excellent follow-through on responsibilities and ability to consistently meet deadlines.
- Highly developed soft skills (excellent oral and written communication skills, ability to inspire team members, committed and responsible attitude, open to giving and receiving feedback, etc.).
- Oustanding teamwork.
About the Role
This is a full-time position offering a salary range of $65,000 - $85,000 per year, depending on experience.
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