Cash Collections Expert
hace 2 meses
**Job Description**
We are seeking an experienced Cash Collections Expert to join our team in the Business Service Center. The ideal candidate will be responsible for the Bill to Cash end-to-end process, including daily collection tasks.
**Key Responsibilities**
- Research and reconcile medium complexity overdue accounts/invoices.
- Maintain accurate records of past due accounts and collection efforts.
- Process and send statements.
- Maintain customer files.
- Perform customer portfolio auditing functions accurately and meet audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
- Maintain specific customer accounts and all support documentation required.
- Maintain updated Work Instructions (WI) within the team by making the necessary changes to it.
- Management reviews, special projects and ad hoc requests are all part of normal job duties.
- Provide high level of customer services.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Identify issues on a timely manner and provide visibility to the management team when something is going to impact negatively to the operation.
- Look for solutions, generate and communicate process improvement ideas.
- Reports and addressing customer inquiries.
- Participate in team meetings, internally and stakeholders.
- Attend and/or contribute on trainings (internal).
- Perform other functions related to the position.
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