Cash Collection Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Baxter A tiempo completo

About Us: At Baxter, we're passionate about pioneering significant medical innovations that transform healthcare. For over 85 years, our products and therapies have been at the critical intersection where life-saving ideas meet the providers who make it happen.

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Your Role: As a Cash Collection Specialist, you will play a crucial role in maintaining customer relationships and driving business growth by improving cash collections and reducing disputes. Your responsibilities will include identifying and resolving past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

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Key Responsibilities:
- Prioritize daily collection activities based on debt collection software guidelines
- Communicate with customers to resolve delinquent account issues and record all interactions in the collection system
- Understand customer profiles and their related sensitivities to provide effective issue resolution
- Collaborate with internal departments to research and resolve unidentified payments and disputes
- Work with internal teams to identify repetitive issues and communicate them to facilitate root cause analysis and improvement efforts
- Achieve past due percentage and cash target-related goals

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Requirements:
- Bachelor degree in Finance or related field
- 5+ (3+) years of experience in SSC or similar corporate role with primary focus on data analytics
- Functional knowledge of accounts receivable and dispute management processes
- Proficient in Microsoft Office suite
- Experience in collections process improvements

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Compensation: We offer an estimated salary of $65,000 per year, based on industry standards and market conditions. This compensation package is designed to attract top talent and support your professional growth.

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EEO Statement: Baxter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.



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