Cloud Software Collection Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo
About Cloud Software Group

As a leading cloud software provider, Cloud Software Group combines the capabilities of Citrix and TIBCO to serve over 100 million users worldwide.

We are committed to making a positive impact on people's lives by providing reliable cloud solutions. Our diverse team values different perspectives and encourages learning, innovation, and growth.

The Americas Region Team

Our team in the Americas region is responsible for managing a large majority of Citrix's worldwide portfolio accounts. We work collaboratively with other teams within the Order to Cash function to achieve success.

Job Description

Key Responsibilities:

  • Monitor and analyze accounts receivable aging reports to identify delinquent accounts.
  • Investigate and resolve billing discrepancies or disputes raised by customers.
  • Maintain accurate records of collection activities and customer communication.
  • Liaise with cross-functional teams on escalations and issues.
  • Recommend write-off requests and escalate issues.
  • Work closely with the credit team on credit and order on hold issues.

Requirements:

  • College degree or equivalent experience in accounting or finance.
  • Minimum 2 years of experience in a fast-paced collection environment.
  • Able to adhere to a disciplined work schedule and follow directions from supervisors.
  • Process-oriented with sound judgment, attention to detail, accuracy, and follow-through.
  • SAP experience strongly preferred.
  • Strong Excel skills, including pivot tables.

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.

Why Work at Cloud Software Group?

We are firmly committed to Equal Employment Opportunity (EEO) and comply with all federal, state, and local laws that prohibit employment discrimination. We value diversity and inclusion, and our benefits package reflects this commitment.



  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we're shaping the future of work with innovative cloud solutions.Compensation: $90,000 - $120,000 per year, depending on experience.About Us:We combine the capabilities of Citrix and TIBCO to provide a comprehensive range of cloud software solutions. Our team is dedicated to delivering exceptional results for our customers, and we're...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Us:Citrix and TIBCO merged to create Cloud Software Group, one of the world's largest cloud solution providers.We value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work.As a global leader in cloud computing, we are constantly innovating and pushing the...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe are a leading cloud software provider, serving over 100 million users worldwide. Our team is passionate about delivering innovative solutions that make a real difference in people's lives.Our TeamWe focus on providing expert support for our customers, analyzing complex issues and finding creative solutions. Our team members are...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Cloud Software Group. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers, resolving complex issues, and ensuring exceptional customer satisfaction.Estimated Salary: $90,000 -...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We are seeking an experienced Senior Escalation Engineer to join our team at Cloud Software Group. This role offers a unique opportunity to work with cutting-edge technologies and provide exceptional customer service experience to clients worldwide.Job Summary:The successful candidate will be responsible for resolving complex technical issues on Citrix...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Are you passionate about driving cash flow and ensuring seamless customer relationships? We are seeking an experienced Cash Collection Specialist to join our team at ServiceNow.About the RoleWe have a unique opportunity for a skilled professional to take on a challenging role that requires strong communication, negotiation, and problem-solving skills. As a...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Cloud Software GroupAbout Us: We're a leading provider of innovative cloud solutions, empowering businesses to thrive in today's digital landscape.Job Title: Technical Problem Solver - Cloud Infrastructure ExpertEstimated Salary: $120,000 - $180,000 per yearWe seek an exceptional Technical Problem Solver to join our team as a Cloud Infrastructure Expert. In...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Us**:Citrix and TIBCO recently merged to create Cloud Software Group, a leading provider of cloud solutions. Our team is responsible for delivering exceptional customer experiences and driving business growth.**Job Summary**:We are seeking a highly skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you...

  • Collection Specialist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    OverviewBaxter, a leading healthcare company, is dedicated to saving and sustaining lives through innovative medical solutions. Our mission drives us to create a positive impact on people worldwide.About the RoleWe are seeking an experienced Collection Specialist to join our Financial Planning & Analysis team. This role plays a critical part in maintaining...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a member of our support team, you will play a critical role in delivering exceptional customer experiences and helping our customers succeed with our cloud-based products.**Key Responsibilities:**Answer advanced-level customer support requests in a fast-paced...


  • San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    About Us: At Baxter, we're passionate about pioneering significant medical innovations that transform healthcare. For over 85 years, our products and therapies have been at the critical intersection where life-saving ideas meet the providers who make it happen.">Your Role: As a Cash Collection Specialist, you will play a crucial role in maintaining...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Key ResponsibilitiesManage and respond to employee and manager inquiries (benefits, new hires, compensation, performance development, talent acquisition, training, references, employee records) in a timely and professional manner.Provide transactional and administrative support to drive process simplification, standardization, and documentation across the...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are seeking a highly skilled Cloud Software Engineer UI Development Specialist to join our team at Hewlett Packard Enterprise.This is a hybrid role, with an expectation of working 2-3 days per week from an HPE office.**Role Overview:**The ideal candidate will bring technical expertise in cloud-based solutions and front-end development to design,...

  • Senior DevOps Engineer

    hace 2 meses


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job Description for Sr Escalation EngineerAbout Cloud Software GroupCloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. As a Sr Escalation Engineer, you will be part of a team that values diverse perspectives, encourages innovation, and fosters growth.Job Summary:We are seeking an exceptional Sr...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We're looking for a highly skilled Cloud Architecture Specialist to design and implement new products and features across the entire AWS stack.This is a permanent, remote role in Costa Rica with a competitive benefits package and a focus on diversity and inclusion.Key Responsibilities:Design and implement cloud-based architectures using AWS Serverless...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a highly skilled Software Development Specialist to join our team at Experian. The ideal candidate will have a strong background in Java and experience with cloud-based infrastructures.Key ResponsibilitiesDesign and implement microservices using Angular technologiesWork with a team of architects, developers, and testers in an...


  • San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

    Job Overview">We are seeking a skilled Cloud Operations Specialist to join our team at IBM Careers. In this role, you will be responsible for ensuring the smooth operation of our critical production systems.">Key Responsibilities">Troubleshoot and resolve issues with cloud-based infrastructure in a timely mannerMonitor system performance and take proactive...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Role OverviewAs a Software Development Specialist at Sgf Global, you will be part of a team that builds and scales Customer Fleet capabilities for server customers. Your primary focus will be on working in the qualification of Software products by creating new tests, automating existing tests, and improving test coverage.Key ResponsibilitiesPerform manual...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking an experienced Cloud Software Engineer with a strong background in UI development to join our team at Hewlett Packard Enterprise. In this role, you will work on designing and implementing cloud-based solutions using advanced technical skills and collaborating with project managers and development partners.This is a hybrid role...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    SRE Engineer Role Summary:As a Cloud Technical Specialist, you will work in an agile environment to build, deploy, configure and maintain systems for IBM clients.Be the primary point of contact for clients, responsible for client service requests and ensure timely resolution.Identify and investigate issues, provide expert advice and guidance to clients on...