Cloud Software Collection Specialist

hace 8 horas


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo
About Cloud Software Group

As a leading cloud software provider, Cloud Software Group combines the capabilities of Citrix and TIBCO to serve over 100 million users worldwide.

We are committed to making a positive impact on people's lives by providing reliable cloud solutions. Our diverse team values different perspectives and encourages learning, innovation, and growth.

The Americas Region Team

Our team in the Americas region is responsible for managing a large majority of Citrix's worldwide portfolio accounts. We work collaboratively with other teams within the Order to Cash function to achieve success.

Job Description

Key Responsibilities:

  • Monitor and analyze accounts receivable aging reports to identify delinquent accounts.
  • Investigate and resolve billing discrepancies or disputes raised by customers.
  • Maintain accurate records of collection activities and customer communication.
  • Liaise with cross-functional teams on escalations and issues.
  • Recommend write-off requests and escalate issues.
  • Work closely with the credit team on credit and order on hold issues.

Requirements:

  • College degree or equivalent experience in accounting or finance.
  • Minimum 2 years of experience in a fast-paced collection environment.
  • Able to adhere to a disciplined work schedule and follow directions from supervisors.
  • Process-oriented with sound judgment, attention to detail, accuracy, and follow-through.
  • SAP experience strongly preferred.
  • Strong Excel skills, including pivot tables.

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.

Why Work at Cloud Software Group?

We are firmly committed to Equal Employment Opportunity (EEO) and comply with all federal, state, and local laws that prohibit employment discrimination. We value diversity and inclusion, and our benefits package reflects this commitment.



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