Advanced Technical Problem Solver for Cloud Software Group
hace 3 semanas
We are seeking an experienced Senior Escalation Engineer to join our team at Cloud Software Group. This role offers a unique opportunity to work with cutting-edge technologies and provide exceptional customer service experience to clients worldwide.
Job Summary:
The successful candidate will be responsible for resolving complex technical issues on Citrix Virtual Apps & Desktops, utilizing their expertise in problem identification and resolution. They will also contribute to the development of sophisticated technical articles and case studies, collaborating with other teams to write and review content for the knowledge base.
Key Responsibilities:
- Independently resolve technically complex, critically important, or politically sensitive customer issues
- Provide clear issue documentation and effective communication with senior-level players in their area of expertise
- Participate in a 24x7 on-call rotation and may be responsible for guiding, coaching, and training other employees within the job area
Requirements:
To succeed in this role, you will need a Bachelor of Science in Computer Science or equivalent experience in a Tech Support environment, including 2-4 years of experience in an Escalation-level team. Strong written and verbal communication skills are essential, as well as English professional proficiency. Familiarity with Active Directory, Group Policies, and Windows Server Architecture is required, as well as experience with virtualization platforms such as XenServer, VMware ESXi, Nutanix AHV, and/or Microsoft Hyper-V.
Preferred Qualifications:
AWS, Azure, GCP, and/or other cloud solution provider experience; desktop solutions and support; scripting languages (PowerShell, Shell, Python, or Perl); networking protocols (TCP/IP, NAT, DHCP, DNS); and storage basics (NFS, Block Storage, Object Storage, replication, backup, iSCSI, Fiber Channel, RAID, disk technologies) are highly desirable.
What We Offer:
Cloud Software Group offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for growth and learning. If you are a motivated and skilled individual looking for a challenging role in a dynamic team, please submit your application.
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