Technical Support Specialist with Expertise in Cloud Solutions
hace 4 semanas
We are seeking an experienced Technical Support Specialist to join our team at Cloud Software Group. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers, resolving complex issues, and ensuring exceptional customer satisfaction.
Estimated Salary: $90,000 - $110,000 per year
Job DescriptionThis role is ideal for a technical professional with expertise in cloud solutions, computer systems, and software applications. You will work closely with cross-functional teams to troubleshoot and resolve technical issues, provide training and guidance to junior team members, and contribute to the development of knowledge base articles.
Your primary responsibilities will include:
- Providing technical support via phone, email, or chat to resolve customer issues
- Analyzing complex technical problems and developing effective solutions
- Mentoring junior team members and providing guidance on technical procedures
- Developing and maintaining knowledge base articles to improve customer self-service capabilities
- Collaborating with internal stakeholders to identify and prioritize technical support initiatives
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 4+ years of experience in technical support or a related field
- Expertise in computing (Mac & PC), networking, and software applications
- Strong knowledge of Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word
- Familiarity with Single Sign On (SSO) and server administration skills
- Ability to analyze complex logs and conditional calculations
Benefits
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Opportunities for growth and advancement within the company
Why Join Our Team?
At Cloud Software Group, we value our employees' contributions and strive to create a positive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and ongoing training and professional development opportunities. If you are a motivated and talented technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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