Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**About the Role:**

Hewlett Packard is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our enterprise solutions team, you will be responsible for resolving technical issues and providing exceptional customer service.

**Key Responsibilities:**

  • Resolve complex technical issues related to hardware and software in a timely manner.
  • Provide proactive support to internal or external businesses and end-users to avoid or reduce problem occurrence.
  • Act as a team leader, providing direction to team activities and facilitating information validation and decision-making processes.
  • Review and resolve complex business issues, ensuring seamless resolution.
  • Develop and maintain excellent communication skills, with the ability to articulate technical information effectively.

**Required Skills and Qualifications:**

We are looking for an individual with:

  • A strong background in troubleshooting and technical issue resolution.
  • Excellent analytical and problem-solving skills, with the ability to think critically.
  • Advanced proficiency in software and hardware knowledge of computing, storage, and peripheral devices.
  • Superior customer service skills, with a focus on delivering exceptional experiences.
  • Able to work in a fast-paced environment, prioritizing tasks effectively.

**Benefits:**

As a Technical Support Specialist at Hewlett Packard, you can expect:

  • A competitive salary range of $80,000 - $120,000 per annum, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities, to enhance your skills and expertise.

**Location:** The role is based in [location], with the possibility of remote work arrangements.



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